unit one greetings dialogues greeting send-off at the airport in general manager's office reading & writing how to design a resume extra reading 英文簡歷 unit two introductions dialogues self-introduction introduction first day of work reading & writing letter of application extra reading 寫求職信的注意事項 unit three making an appointment dialogues without appointment phone appointment making another appointment reading & writing itinerary extra reading 合理安排商務(wù)日行程 unit four offers dialogues offering drink offering help offering help reading & writing caller's register extra reading 前臺文員職責(zé)及服務(wù)規(guī)范 unit five requests and instructions dialogues in the office making a request reading & writing leaving a message extra reading 處理留言 unit six complaints and apologies dialogues complaint dealing with complaint reading & writing letter of invitation extra reading 請柬 unit seven daily office routine dialogues office routine office automation board meeting reading & writing notice of meeting extra reading 英語的通知 unit eight telephone conversation dialogues hotel switchboard business telephone conversation reading & writing agenda extra reading 會議議程和日程 unit nine work routines dialogues sorting out problems preparing for meeting reading & writing minutes of a meeting extra reading 會議記錄 unit ten checking arrangements dialogues checking travel arrangement confirming arrangement reading & writing request & reply extra reading 詢盤 addendum reference translation reference key glossary references
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