Unit 1 How to Receive Your Clients? Unit 2 How to Introduce Your Property Management Company? Unit 3 How to Introduce the Services You Offer? Unit 4 How to Introduce a Residential Estate? Unit 5 What are the Basic Facilities of an Advanced OfficeBuilding? Unit 6 How to Manage a Residential Estate Both Efficiently andFormally? Unit 7 How to Introduce a Health & Recreation Centre? Unit 8 How to Do the Telephone Service? Unit 9 How to Talk On Fees & Charges? Unit 10 How to Handle a Complaint? Unit I1 How to Suggest Your Clients Buy & Rent a House? Unit 12 How to Suggest a Client Purchase a Second-hand house? Unit 13 How to Help Your Clients to Sell Their Own Houses? Unit 14 How to Help a Client to Buy a Retail Shop forInvestment? Unit 15 How to Visit the Flat for Sale? Unit 16 How to Visit the Flat for Lease? Unit 17 How to Help a Client to Rent a Retail Shop? Unit 18 How to Keep More Regular Customers? Optional Text 1 How to Receive Customers in a Property Hotel? Optional Text 2 How to Explain \Property Management\? Appendix:Useful Writing Styles & Daily Oral Expressions How to Write a Bulletin? How to Approve Fitting-out & Decoration Work? How to Write & Give an Announcement? How to Write a Note for Urging Payment? How to write an Agenda? How to Explain \the Owners Committee\? New Expressions for Free Talk in Offices Daily Words and Expressions