Unit 1 Greeting the foreign guests at the airport
機場迎接外賓
Unit 2 Business arrangements
業(yè)務安排
Unit 3 Establishing business relations
建立商務關系
Unit 4 Business visit
商務參觀
Unit 5 Banquet reception
招待宴請
Unit 6 Sightseeingarran:gement
觀光游覽
Unit 7 Farewell banquet
告別送行
Unit 8 Trade fair
商務展會
Unit 9 Introduction and promotion of products
產品介紹與促銷
Unit 10 Business negotiation
商務談判
Unit 11 Preliminary talk
初次會談
Unit 12 Inquiry and offer
詢盤與報盤
Unit 13 Counter——offer and counter,-counter0ffer
還盤與反還盤
Unit l4 Acceptance and order
接受與訂貨
Unit 15 Packing and shipment
包裝與裝運
Unit 16 Payment and delivery
付款與交貨
Unit 17 Inspection and insurance
商檢與保險
Unit 18 Agency and contract
代理與簽約
Unit 19 Claims and settlement
索賠與理賠
Unit 20 Complaint handling
處理投訴