Unit 1 ABCs of a Hotel Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 2 Room Reservations Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 3 At the Reception Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 4 Housekeeping Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 5 Telephone Service Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 6 Asking for Information Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 7 At the Cashier Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 8 Food & Beverage Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 9 Recreation & Shopping Arcade Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary Unit 10 Handling Complaints Model Dialogue 1 Model Dialogue 2 Model Dialogue 3 Useful Sentences Supplementary Vocabulary