導(dǎo)游技能英語

Unit 1 Preparatio for Meeting a Tour Group Part Ⅰ Booking Air Line Tickets and Room Reservatio Conveation A Booking Airline Tickets Conveation B Room Reservatio Part Ⅱ Handling Complaints A Delayed Flight Part Ⅲ Practice Part Ⅳ Reading Sunny Hainan--Holiday Paradise Part Ⅴ Culture Hainan History Part Ⅵ Practical Writing for Tourism Correspondence of Travel AgenciesUnit 2 Touring Sanya Part Ⅰ Meeting Tourists Conveation A Meeting Tourists at the Airport (Ⅰ ) Conveation B Meeting Tourists at the Airport (Ⅱ) Part Ⅱ Handling Complaints A Delayed Flight Part Ⅲ Practice Part Ⅳ Reading Passage A The West Island Passage B The Park of Luhuitou Passage C The End of the Earth Part Ⅴ Culture Nahan Buddhism Park Part Ⅵ Practical Writing for Tourism Hotel ReservationUnit 3 Accommodation Tour in Sanya Part Ⅰ Checking into the Hotel Conveation A Conveation B Part Ⅱ Handling Complaints Dialogue 1 Handling Complaints at the Restaurant Dialogue 2 Settling Guests' Complaints in the Hotel Part Ⅲ Practice Part Ⅳ Reading Passage A National Seashore--Haitang Bay Passage B National Holiday Resort--Yalong Bay Part Ⅴ Culture Food Culture in Hainan Part Ⅵ Practical Writing for Tourism Visa Application Form. Arrival CardUnit 4 International Tourism City--Qionghai Part Ⅰ Going to Bo'ao Conveation A Conveation B Part Ⅱ Handling Complaints A Tour Guide or a Shopping Guide? ( I ) A Tour Guide or a Shopping Guide? ( H ) Part Ⅲ Practice Part Ⅳ Reading Passage A The Wanquan River and Red Detachment Women Passage B The Water Town--Bo'ao Part Ⅴ Culture Hainan Coconut Carvings Part Ⅵ Practical Writing for Tourism Passenge' Health DeclarationUnit 5 Huangshan Mountain Part Ⅰ Going Shopping Conveation A At the Souvenir Shop Conveation B At the Pastry Shop Part Ⅱ Handling Complaints Unreasonable Requests Part Ⅲ Practice Part Ⅳ Reading Passage A Huangshan Mountain Passage B Brief Introduction of Guilin Part Ⅴ Culture Traditio and Customs of the Zhuang Minority Part Ⅵ Practical Writing for Tourism ' Baggage Declaration FormUnit 6 Tour of the Waterfalls Part Ⅰ Talking About Chinese Food Conveation A Chinese Cuisine Conveation B Guizhou Cuisine Part Ⅱ Handling Complaints Complaining About the Food Part Ⅲ Practice Part Ⅳ Reading Passage A Huangguoshu Great Waterfalls Passage B The Silk Road Part Ⅴ Culture Chinese Food Part Ⅵ Practical Writing for Tourism Letter of Reply for a ComplaintUnit 7 Tour of Lakes Part Ⅰ Visiting the West Lake Conveation A Rowing on the West Lake Conveation B At the Silk and Satin Shop Part Ⅱ Handling Complaints Cancelling Part of an Itinerary Part Ⅲ Practice Part Ⅳ Reading Passage A The West Lake Passage B The West Lake Longjing Tea Part Ⅴ Culture China--Home of Tea Part Ⅵ Practical Writing for Tourism Letter of ThanksUnit 8 Tour of Garde Part Ⅰ Entertainment Conveation A Recreation and Fitness Center Conveation B At Tea House Part Ⅱ Handling Complaints Extra Charges Part Ⅲ Practice Part Ⅳ Reading Suzhou Garde Part Ⅴ Culture The Four Elements of Chinese Garde Part Ⅵ Practical Writing for Tourism Tour Itineraries--China DiscoveryUnit 9 PraetiealEmergeney Handling Part Ⅰ Dealing with the Emergency Conveation A Dealing with Problems of Loss Conveation B What Should the Guide Do if a Tourist Is Lost ata Scenic Spot? Part Ⅱ Handling Complaints The Incident That No Guide Meets the Tourists Part Ⅲ Practice Part Ⅳ Reading Passage A The Great Wall ( Ⅰ ) Passage B The Great Wall (Ⅱ) Part Ⅴ Culture Part Ⅵ Practical Writing for Tourism Reply to a Letter to Handle ComplaintsUnit 10 Religio and Temples Part Ⅰ Visiting Religious Places Conveation A Visiting Jiuhua Mountain Conveation B Visiting Wudang Mountain Part Ⅱ Handling Complaints Complaints About Shopping Rebates for Guides Part Ⅲ Practice Part Ⅳ Reading Passage A Shaolin Temple ( Ⅰ ) Passage B Shaolin Temple (Ⅱ) Part Ⅴ Culture Chines Folk Religion Part Ⅵ Practical Writing for Tourism Questionnaire--Thank You for Your OpinioUnit 11 Health Promotion Part Ⅰ Experiencing Chinese Treatment Conveation A Traditional Chinese Medicine Coervation B The Marriage of Chinese and Western Medicine Part Ⅱ Handling Complaints Quitting Tour Midway Part Ⅲ Practice Part Ⅳ Reading Passage A Ancient Wateide Tow in Jiangnan Passage B Potala Palace of Lhasa Part Ⅴ Culture . Tibetan Local Customs Part Ⅵ Practical Writing for Tourism A Travel ContractUnit 12 Farewell to the Tourists Part Ⅰ Seeing Off the Guests at the Airport Conveation A Seeing You Again Soon Conveation B At the Check-in Counter Part Ⅱ Handling Complaints The Skill to Handle Complaint Lette Part Ⅲ Practice Part Ⅳ Reading Passage A Terracotta Army Passage B Sun Yat-sen Mausoleum Part Ⅴ Culture Chinese Silk Part Ⅵ Practical Writing for Tourism How to Say a Farewell to the Tour GroupAppendix Ⅰ Guide's Norm and Emergency Handling--100 Questio andAweAppendix Ⅱ 中華人民共和國國家標(biāo)準(zhǔn) GB/T 15971--1995Appendix Ⅲ 導(dǎo)游人員管理條例Appendix Ⅳ 導(dǎo)游應(yīng)對游客問題處理原則Appendix Ⅴ 旅游安全事故的處理Appendix Ⅵ 旅游保險相關(guān)知識Vocabulary主要參考書目(Bibliography)