前言 Chapter 1 Culture & Etiquette 了解老外的文化和禮儀 Lesson 1 The First Day You Go to Work 上班第一天 Lesson 2 Names and Forms of Address 姓名與稱呼 Lesson 3 Using Polite Language in the Office 辦公室禮貌用語(yǔ) Lesson 4 Navigating the Place Setting 餐桌禮儀 Lesson 5 Cubicle Etiquette 工作中常見(jiàn)禮節(jié) Lesson 6 Rules of Host 請(qǐng)客之道 Lesson 7 Netiquette between Colleagues 同事問(wèn)的網(wǎng)絡(luò)禮節(jié) Lesson 8 Give Presents and Send Gift 送禮物和卡片的禮節(jié) Lesson 9 Topics and Taboos for Small Talks 閑聊的話題與禁忌 Lesson 10 Corporate Culture in Different Country 了解不同國(guó)家企業(yè)的文化 Chapter 2 Different Departments 各部門(mén)英語(yǔ)大不同 Lesson 1 At the Reception Desk 在前臺(tái)接待處 Lesson 2 Division Manager 部門(mén)經(jīng)理 Lesson 3 HR Department 人力資源 Lesson 4 Secretary or Assistant 秘書(shū)及助理 Lesson 5 Sales Job 銷售工作 Lesson 6 Logistics Work 物流工作 Lesson 7 Cashier and Accountant 財(cái)會(huì)出納工作 Lesson 8 Purchase Work采購(gòu)工作 Lesson 9 Department of Public Relations 公關(guān)部門(mén) Lesson 10 Advertising Staff 廣告工作 Chapter 3 Routine Office Work 日常辦公常用語(yǔ) Lesson 1 Printing and Copying 復(fù)印和打印工作 Lesson 2 Receiving and Sending a Fax 收發(fā)傳真 Lesson 3 Filling Documents 整理文件 Lesson 4 Asking for a Transfer 請(qǐng)求調(diào)換工作 Lesson 5 Salary Raise 向老板提出加薪 Lesson 6 Asking for Leave 請(qǐng)假 Lesson 7 Work Overtime 加班 Lesson 8 Reporting Works 匯報(bào)工作 Lesson 9 Receiving Visitors 接待來(lái)訪客戶 Lesson 10 Handling Customer Complains 處理客戶投訴 Chapter 4 Making Calls 電話英語(yǔ) Lesson 1 Making Calls in the Office 在辦公室打電話 Lesson 2 Making an Appointment 預(yù)約客戶 Lesson 3 Telephone Counseling 電話咨詢 Lesson 4 Receiving Calls in the Office 在辦公室接電話 Lesson 5 The People is not in 要找的人不在 Lesson 6 Poor Connection Quality 通話質(zhì)量有問(wèn)題 Lesson 7 Transfer and Leave Message 轉(zhuǎn)接電話及留言 Lesson 8 Telephone Answering Machine 電話答錄機(jī) Lesson 9 Have the Wrong Number 打錯(cuò)電話 Lesson 10 End up Calling 結(jié)束通話 Chapter 5 Practical Writing 應(yīng)用文寫(xiě)用 Lesson 1 Memo 備忘錄 Lesson 2 Short Note 便箋寫(xiě)作 Lesson 3 Announcement 通知 Lesson 4 Presentation 做好簡(jiǎn)報(bào) Lesson 5 Business e-mail 書(shū)寫(xiě)商務(wù)電子郵件 Lesson 6 Invitation 邀請(qǐng)函 Lesson 7 Letter of Complaint 投訴信 Lesson 8 Letter of Engagement 約定函 Lesson 9 Sales Promotion Letter 推廣信 Lesson 10 Letter of Thanks 感謝信 Chapter 6 Getting along with Colleagues 與同事相處 Lesson 1 Appreciation 表達(dá)感激 Lesson 2 Apologizing 真誠(chéng)道歉 Lesson 3 Compliments 多用贊美 …… Chapter 7 Meeting and Negotiation 會(huì)議與談判 Chapter 8 Maintenance 休閑娛樂(lè) Chapter 9 Business Trip 商務(wù)旅行 Chapter 10 Job Hunting 現(xiàn)在可以開(kāi)始找工作啦 附錄
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