Unit 1 Room Reservations Unit 2 Front Desk (I) Unit 3 Front Desk (11) Unit 4 Bell Service Unit 5 Room Service (I) Unit 6 Room Service (11) Unit 7 Food and Beverage Service (I) Unit 8 Food and Beverage Service (11) Unit 9 Recreational Service Unit 10 Shopping Unit 11 Business Center Unit 12 Foreign Exchange Unit 13 Maintenance Service Unit 14 Dealing with Complaints Unit 15 Payment Handling