Unit 1 Room Reservations Warm-up Listening and Speaking Reading Marriott Hotel Writing Do You Know? Notes Self-check List Unit 2 Front Desk (I) Warm-up Listening and Speaking Reading The Front Desk Writing Do You Know? Notes Self-check List Unit 3 Front Desk (II) Warm-up Listening and Speaking Reading A Receptionist's Job Writing Do You Know? Notes Self-check List Unit 4 Bell Service Warm-up Listening and Speaking Reading A Bellman in a Hotel Writing Do You Know? Notes Self-check List Unit 5 Room Service (I) Warm-up Listening and Speaking Reading Housekeeping Department Writing Do You Know? Notes Self-check List Unit 6 Room Service (II) Warm-up Listening and Speaking Reading Working in a Hotel Room Writing Do You Know? Notes Self-check List Unit 7 Food and Beverage Service (I) Warm-up Listening and Speaking Reading The Front Line of Service Writing Do You Know? Notes Self-check List Unit 8 Food and Beverage Service (II) Warm-up Listening and Speaking Reading Burj AI Arab Hotel Writing Do You Know? Notes Self-check List Unit 9 Recreational Service Warm-up Listening and Speaking Reading The Recreation Center Writing Do You Know? Notes Self-check List Unit 10 Shopping Warm-up Listening and Speaking Reading Hong Kong Writing Do You Know? Notes Self-check List Unit 11 Business Center Warm-up Listening and Speaking Reading A Business Center Clerk Writing Do You Know? Notes Self-check List Unit 12 Foreign Exchange Warm-up Listening and Speaking Reading The US Currency Writing Do You Know? Notes Self-check List Unit 13 Maintenance Service Warm-up Listening and Speaking Reading Maintenance Department Writing Do You Know? Notes Self-check List Unit 14 Dealing with Complaints Warm-up Listening and Speaking Reading Customer Relation Writing Do You Know? Notes Self-check List Unit 15 Payment Handling Warm-up Listening and Speaking Reading The World's Best Hotel Writing Do You Know? Notes Self-check List Self-assessment 詞匯表 不規(guī)則動(dòng)詞表
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