Programme 1 Complaints and Claims Programme 2 Arbitration and Dispute Settlement Programme 3 Agency and Joint Venture Programme 4 Modes of Foreign Trade Programme 5 Inviting Bids and Bidding Programme 6 Electronic Commerce Programme 7 Sightseeing Programme 8 Saying Goodbye and Seeing Someone Off Test 1 Test 2 Appendix I Abbreviations for Business English Appendix II Weights and Measures Appendix III Countries and Capitals References