Unit 1 Job Interview Text A Interview Etiquette Text B Research the Company m An Important Step Before Interview Cultural Tips 面試中的禁忌 Unit 2 Company Stucture Text A Board of Directors, Chairman and CEO Text B Job Descriptions Cultural Tips 大型跨國(guó)公司組織結(jié)構(gòu)案例 Unit 3 On the Phone Text A How to Answer a Phone Call —— Telephone Etiquette for the Called Party Text B How to Make a Phone Call —— Telephone Etiquette for the Caller Cultural Tips 商務(wù)電話禮儀 Unit 4 At the Meeting Text A How to Organize and Run Effective Meetings Text B Meeting Agenda and Meeting Minutes Cultural Tips 商務(wù)會(huì)議禮儀 Unit 5 Business Travel Text A Business Travel Text B Business Dining Etiquette Cultural Tips 國(guó)外小費(fèi)文化 Unit 6 Receiving Visitors Text A Receiving Visitors Text B Inviting Clients to a Business Lunch Cultural Tips 世界各國(guó)人的飲食習(xí)慣及禁忌 Unit 7 Exhibition Text A How to Select a Right Trade Show Text B Exhibit Hall Etiquette Cultural Tips 展會(huì)計(jì)劃時(shí)間表 Unit 8 Negotiation Text A 5 Ways to Negotiate More Effectively Text B Negotiation —— Planning for a Successful Outcome Cultural Tips 談判中非言語(yǔ)溝通技巧 Unit 9 Customer Service Text A How to Provide Superior Customer Service Text B Dealing with Complaints Cultural Tips 現(xiàn)代客戶服務(wù)理念 Unit 10 Keys to Career Success TextA StaffTraining Text B InterDersonaI Relationships and Politics Cultural Tips 你是同事喜歡耳釘搭檔嗎？
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