Part 3 Food and Beverage Service Unit 1 Making Reservations Unit 2 Receiving Guests Unit 3 Table Service Unit 4 Buffet Service Unit 5 Banquet Service Unit 6 Bar and Coffee Service Unit 7 Handling Complaints Part 4 Recreation Service Unit 8 Reception Desk Unit 9 Health Club Unit 10 Beauty Salon Part 5 Hotel Management Unit 11 Human Resources Management Unit 12 Sales Department Glossary Phrases & Expressions Scripts for Listening