Unit 1 Advertisement Unit 2 Meeting a Business Client Unit 3 Description of Commodities Unit 4 Inquiries Unit 5 Offer and Counter Offer Unit 6 Order Unit 7 Price Unit 8 Payment Unit 9 Packing Unit 10 Shipment Unit 11 Insurance Unit 12 Signing a Contract Unit 13 Complaints and Claims Unit 14 Agency Unit 15 Trade Modes