Part One Everyday Conversations Unit 1 Greetings Unit 2 Asking Ones Name Unit 3 Introduction Unit 4 Starting to Talk Unit 5 Interruption Unit 6 Changing the Topic Unit 7 Drawing Attention Unit 8 Weather Talk Unit 9 Time and Date Unit 10 Affirmative Reply Unit 11 Negative Reply Unit 12 Gratitude Unit 13 Apology Unit 14 Ending a Conversation Unit 15 Departure Part Two Appropriate Communication Unit 1 Ability Unit 2 Advice Unit 3 Approval Unit 4 Appointment Unit 5 Argument Unit 6 Belief Unit 7 Certainty Unit 8 Comparison Unit 9 Comprehension Unit 10 Right and Wrong Unit 11 Speculation Unit 12 Description Unit 13 Desire Unit 14 Generalization Unit 15 Exemplication Unit 16 Direction Unit 17 Information Unit 18 Intention Unit 19 Invitation Unit 20 Judgement Unit 21 Memory Unit 22 Obligation Unit 23 Offer Unit 24 Opinion Unit 25 Permission Unit 26 Persuasion Unit 27 Reason Unit 28 Repetition Unit 29 Request Unit 30 Urging Part Three Using Positive Expressions Unit 1 Expectation Unit 2 Appreciation Unit 3 Approval Unit 4 Compliment Unit 5 Congratulation Unit 6 Curiosity Unit 7 Delight Unit 8 Ease Unit 9 Encouragement Unit 10 Excitement Unit 11 Best Wishes Unit 12 Hopes Unit 13 Interest Unit 14 Likes Unit 15 Optimism Unit 16 Preference Unit 17 Comforting Someone Unit 18 Relief Unit 19 Satisfaction Unit 20 Surprise Unit 21 Sympathy Unit 22 Willingness Part Four Handling Negative Emotions Unit 1 Dislike Unit 2 Dismay Unit 3 Dissatisfaction Unit 4 Fear Unit 5 Chatting Unit 6 Hesitation Unit 7 Indifference Unit 8 Pessimism Unit 9 Quarrel Unit 10 Blame Unit 11 Despair Unit 12 Threat Unit 13 Fatigue Unit 14 Uncertainty Unit 15 Warning Unit 16 Worry Part Five Embracing Your Profession Unit 1 Starting Ones Job Unit 2 Checking Arrangements Unit 3 Talking About Work Unit 4 Arrangement Unit 5 Giving Suggestions Unit 6 Everyday Communication Unit 7 Asking for Leave Unit 8 Receiving Visitors Unit 9 Handling Complaint Unit 10 Comforting People Unit 11 Verbal Fencing Unit 12 Reminding Unit 13 Refusal Unit 14 Handling Nosey Persons Unit 15 Handling Difficult Persons Part Six Engaging in Telephone Communication Unit 1 Phone Call Unit 2 Arrangement for a Call Unit 3 Absence for a Phone Call Unit 4 Message Unit 5 Wrong Number Unit 6 Extension Unit 7 Disorder Unit 8 Reservation Unit 9 Appointment Unit 10 Finishing a Phone Call Part Seven Enjoying Social Occassions Unit 1 Birthday Unit 2 Dance Unit 3 Wedding Unit 4 Cocktail Party Unit 5 Family Party Unit 6 Welcome and Farewell Unit 7 Valentines Day Unit 8 Easter Day Unit 9 Mothers day Unit 10 Halloween Unit 11 Thanksgiving Day Unit 12 Christmas and New Years Day Part Eight Surviving and Enjoying Life Abroad Unit 1 Taking a Flight Unit 2 Taking a Bus Unit 3 Taking a Taxi Unit 4 Asking the Way Unit 5 Renting an Apartment Unit 6 At the Laundry Unit 7 At the Department Store Unit 8 At the Grocery Store Unit 9 At the Restaurant Unit 10 At the Bar Unit 11 At the Cinema Unit 12 At the Theatre Unit 13 Sightseeing Unit 14 Sporting Activities Unit 15 At the Bank Unit 16 At the Hospital Unit 17 At the Hotel