1 Inquiry for Bookingan FIT Tour 2 Inquiry for Booking a Group Tour 3 Tailoring the Itinerary 4 Confirmation and Deposit 5 Arranging Rooms 6 Meeting and Greeting the Guests 7 Check-in 8 Service En Route 9 At the Restaurant 10 I Check-out 11 Seeing off the Guests 12 Post-trip Survey