Unit 0ne Business Promotion 實訓(xùn)模塊一公司業(yè)務(wù)推廣Practice 1 Introducing the Logistics Company 實訓(xùn)項目1介紹物流公司Practice 2 Visiting the Logistics Company 實訓(xùn)項目2參觀物流公司Practice 3 Introducing the Main Business of the Logistics Company 實訓(xùn)項目3介紹物流公司的主要業(yè)務(wù)Practice 4 Writing E—mail on Company’S Business Promotion 實訓(xùn)項目4撰寫與公司業(yè)務(wù)推廣相關(guān)的電子郵件Logistics Knowledge 物流小知識Unit Two Customer Service and Day-to-day Communication 實訓(xùn)模塊二 客戶服務(wù)及日常溝通Practice 1 Receiving Client Coultation 實訓(xùn)項目1接受客戶咨詢Practice 2 Solving the Specific Problems 實訓(xùn)項目2解決具體問題Practice 3 Receiving Custome’Complaints 實訓(xùn)項目3接受客戶投訴Practice 4 Dealing with Problems for Custome I 實訓(xùn)項目4為客戶處理問題IPractice 5 Dealing with Problems for Custome II 實訓(xùn)項目5為客戶處理問題ⅡLogistics Knowledge 物流小知識Case and Improvement 案例與提高Unit Three Packaging Design 實訓(xùn)模塊三包裝設(shè)計Practice 1 Packaging Design of Common Merchandise 實訓(xùn)項目1普通商品的包裝設(shè)計Practice 2 Packaging Design of Fragile Merchandise 實訓(xùn)項目2易碎商品的包裝設(shè)計Practice 3 Complaining about the Unreasonable Packaging Design 實訓(xùn)項目3不合理包裝設(shè)計投訴Practice 4 Complaining about the Improper Packaging Design 實訓(xùn)項目4不恰當(dāng)包裝設(shè)計投訴Logistics Knowledge 物流小知識Case and Improvement 案例與提高Unit Four TraportatiOn 實訓(xùn)模塊四運(yùn)輸Practice 1 Deciding the Traport Mode 實訓(xùn)項目1決定運(yùn)輸方式Practice 2 Deciding the Traport Route 實訓(xùn)項目2決定運(yùn)輸路線Practice 3 Optimizing the Traport Program 實訓(xùn)項目3優(yōu)化運(yùn)輸方案Practice 4 Writing E—mail Related to Traportation 實訓(xùn)項目4撰寫與物流運(yùn)輸相關(guān)的電子郵件Logistics Knowledge 物流小知識Case and Improvement 案例與提高Unit Five Storage 實訓(xùn)模塊五倉儲Practice 1 Introducing Warehouse and Its Design 實訓(xùn)項目1介紹倉庫及其設(shè)計Practice 2 Communication on the Storage of Goods 實訓(xùn)項目2儲存貨物溝通Practice 3 Inventory Management 實訓(xùn)項目3庫存管理Practice 4 Communication on Stock Issues 實訓(xùn)項目4庫存問題溝通Logistics Knowledge 物流小知識Unit Six Commissioned Carrier 實訓(xùn)模塊六委托承運(yùn)Practice 1 Finding the Carrier 實訓(xùn)項目1尋找承運(yùn)人Practice 2 Negotiating with the Carrier 實訓(xùn)項目2與承運(yùn)人談判Practice 3 Dealing with Related Issues with the Carrier 實訓(xùn)項目3與承運(yùn)人處理相關(guān)事宜Practice 4 Writing E—mail on Carriage of Coignment 實訓(xùn)項目4撰寫與貨物委托承運(yùn)相關(guān)的電子郵件Logistics Knowledge 物流小知識Case and Improvement 案例與提高Unit Seven Freight Quotatio 實訓(xùn)模塊七貨運(yùn)報價Practice 1 Sea Container Rate Quotation 實訓(xùn)項目1海運(yùn)集裝箱報價Practice 2 Air Freight Quotatio 實訓(xùn)項目2航空運(yùn)費(fèi)報價Practice 3 Sea-Rail LCL Quotatio 實訓(xùn)項目3海鐵聯(lián)運(yùn)拼箱報價Practice 4 Writing E—mail Related to Freight Quotatio 實訓(xùn)項目4撰寫與貨運(yùn)報價相關(guān)的電子郵件Logistics Knowledge 物流小知識Unit Eight Customs Declaration Ipection and Quarantine Report 實訓(xùn)模塊八報關(guān)及報檢Practice 1 Communicatio on the Cargo Declaration 實訓(xùn)項目1貨物報關(guān)溝通Practice 2 Introducing the Services Provided by the Ipection andQuarantine Report Agency 實訓(xùn)項目2介紹代理報檢的服務(wù)項目Logistics Knowledge 物流小知識Case and Improvement 案例與提高 Main Documents主要單證參考文獻(xiàn)