PART I ABOUT INBOUND TOUR GUIDESChapter 1 Meeting the Tourists Section 1 Situational Conveatio Conveation 1 Meeting the New Arrivals at the Airport Conveation 2 Going Through the Customs Formalities Conveation 3 On the Way to the Hotel Section 2 Complete the Following Passage A Welcome SpeechChapter 2 Accommodation Section 1 Situational Conveatio Conveation 1 Checking in Conveation 2 Handling Complaint about the HousekeepingService Conveation 3 Checking out Section 2 Complete the Following Passage Lily HotelChapter 3 Dining Section 1 Situational Conveatio Conveation 1 Seating the Guests Conveation 2 At the Chinese Restaurant Conveation 3 At the Western Restaurant Section 2 Complete the Following Passage Beijing Roast DuckChapter 4 Traportation Section 1 Situational Conveatio Conveation 1 Asking the Way Conveation 2 Booking Tickets Conveation 3 Leading a Tour Group to Take the Train Section 2 Complete the Following Passage Public Traportation ofBeijingChapter 5 Sightseeing Section 1 Situational Conveatio Conveation 1 Conducting a Sightseeing Tour in Hangzhou Conveation 2 Taking a Natural Scenery Tour in China Conveation 3 Visiting the Jade Buddha Temple Section 2 Complete the Following Passage The Yangtze ThreeGorgesChapter 6 Shopping Section 1 Situational Conveatio Conveation 1 At the Arts and Craft Store Conveation 2 At the Department Store Conveation 3 At the Souvenir Department Section 2 Complete the Following Passage Shanghai CarpetFactoryChapter 7 Entertainment Section 1 Situational Conveatio Conveation 1 Talking about the Recreation and Fitness Center Conveation 2 Booking Tickets for Beijing Opera Conveation 3 Making Appointment Section 2 Complete the Following Passage Peking OperaChapter 8 Farewell Section 1 Situational Conveatio Conveation 1 Bidding Farewell to the Tourist Conveation 2 Checking in at the Airport Conveation 3 Seeing the Tourist off Section 2 Complete the Following Passage A Farewell Speech PART II ABOUT OUTBOUND TOUR LEADERSChapter 1 At the Airport &the Duty of a Tour Leader Section 1 Situational Conveatio Conveation 1 At the Information Desk Conveation 2 At the Check-in Counter Conveation 3 Going Through Security Check Conveation 4 At the Trafer Desk Conveation 5 Luggage Claim Conveation 6 Handling the Immigration Procedures Section 2 Complete the Following Passage The Duty of a TourLeaderChapter 2 On Board the Plane &Air Travel Tips Section 1 Situational Conveatio Conveation 1 Asking for Drinks Conveation 2 Meals on Board Conveation 3 Aiickness Conveauon 4 Feeling a Little Cold Conveation 5 Asking for Entry Cards & Customs Declaratio Conveation 6 Inquiry Section 2 Complete the Following Passage Air Travel Tips toMake Your Flight EasierChapter 3 At the Hotel Section 1 Situational Conveatio Conveation 1 Check in Conveation 2 Room Service Conveation 3 Wake-up Call Service Conveation 4 Laundry Service Conveation 5 Check Out Conveation 6 Reservation Section 2 Complete the Following Passage Classificatio of HotelChapter 4 At the Restaurant & Bar Section 1 Situational Conveatio Conveation 1 Arranging the Tour Group to Have Meal Conveation 2 Ordering Dinner Conveation 3 Bill Payment Conveation 4 At the Bar Section 2 Complete the Following Passage Western TableEtiquettesChapter5 Shopping Section 1 Situational Conveatio Conveation 1 Buying Cosmetics Conveation 2 Buying Watches Conveation 3 Buying Some Fish Oil and Sheep Oil Skin CareItems Conveation 4 Buying Fruits Conveation 5 Returning Goods for a Refund Conveation 6 In the Duty-Free Shop Conveation 7 Tax Refund Section 2 Complete the Following Passage Hong Kong--The ShoppingParadiseChapter 6 Traffic Section l Situational Conveatio Conveation 1 Taking a Taxi Conveation 2 Taking a Bus Conveation 3 Taking the Subway Section 2 Complete the Following Passage London's 5 AirportsChapter 7 Sightseeing and Entertainment Section 1 Situational Conveatio Conveation 1 Buying Admission Tickets Conveation 2 Watching a Song and Dance Conveation 3 Taking a Group Picture Conveation 4 At the Recreational Center Section 2 Complete the Following Passage The Floating Citywithout AutoChapter 8 About the Safety Abroad Section 1 Situational Conveatio Conveation 1 Reporting to the Police Conveation 2 About Security in the Hotel Section 2 Complete the Following Passage Safety Tips in RomeChapter 9 Making a Call Section 1 Situational Conveatio Conveation 1 Making a Call Back to China Conveation 2 Making an Oveeas Call to America Conveation 3 Making a Long-Distance Call Conveation 4 Making a Collect Call Section 2 Complete the Following Passage How to Make a PhoneCall to the USA from LondonChapter 10 At the Post Office Section I Situational Conveatio Conveation 1 Posting a Letter to China Conveation 2 Mailing a Parcel to China Conveation 3 Buying Some Stamps Section 2 Complete the Following Passage Information on the U.S. Postal ServiceChapter 11 At the Bank Section 1 Situational Conveatio Conveation 1 Opening a Savings Account at the Bank Conveation 2 Opening a Checking Account at the Bank Conveation 3 Changing Some Money at the Bank Conveation 4 Drawing Some Money from the Automatic TellerMachine (ATM) Conveation 5 Changing the Traveler's Cheek Conveation 6 Changing Japanese Yen into US Dolla Section 2 Complete the Following Passage Credit Cards &Money Exchange AbroadChapter 12 How to See a Doctor Abroad Section 1 Situational Conveatio Conveation 1 Treating the Flu Conveation 2 Treating the Virus Infection Conveation 3 Prescribing Section 2 Complete the Following Passage How to See a Doctor inEngland PART Ⅲ QUESTIONS &ANSWERS ABOUT PROFESSIONALGUIDES'OPERATION AND GENERAL TOURISM KNOWLEDGEChapter 1 Questio and Awe on Professional Guides' OperationChapter 2 Questio and Awe on General Tourism Knowledge參考文獻(xiàn)