unit 1 introduction to logistics text 1 what is logistics dialogue 1 introduction to logistics company text 2 activities in logistics system dialogue 2 visiting a logistics company unit 2 customer service text 1 what is customer service dialogue i delay of delivering text 2 how to improve customer service level dialogue 2 making a complaint unit 3 warehousing text 1 warehouse operation dialogue 1 visiting a warehouse text 2 inventory management dialogue 2 how much should i order unit 4 transportation and distribution text 1 transportation mode dialogue 1 negotiating about the transportation conditions text 2 distribution management dialogue 2 partial shipment and transshipment unit 5 packaging text 1 introduction to packaging dialogue 1 packing of silk stockings text 2 functions of packaging dialogue 2 the packaging of beer unit 6 international logistics text 1 containerization dialogue 1 talking about the unloading port text 2 main logistics documents dialogue 2 change the port of destination unit 7 purchasing text 1 purchasing dialogue 1 what is purchasing text 2 purchasing process dialogue 2 ordering equipment unit 8 the third party logistics text 1 the nature of the third party logistics dialogue 1 searching the 3pl companies text 2 3pl in china dialogue 2 evaluating 3pl companies unit 9 supply chain management text 1 supply chain management dialogue 1 developing a supply chain text 2 developing trends in supply chain management dialogue 2 the possibility of creating a supply chain unit 10 logistics information management text 1 the role of information management dialogue 1 difference between legacy system and presentsystem text 2 pick to light basics dialogue 2 introduction to supply chain management informationsystem appendix i logistics terms appendix i reference keys appendix iii international logistics words appendix iv logistics documents 參考文獻(xiàn)