第一章 求職面試 1. resume 2. reaso for applying jobs 3. applying for jobs on the internet 4. telephone interview 5. interview etiquette 6. opening remarks 7. welfare treatment 8. discussing the commencement 9. accepting the job 第二章 職場新人 1. reporting for job 2. knowing colleagues 3. adapting to the working environment 4. learning aboutjob requirements 5. working itructio 6. being familiar with the office equipment 第三章 日常工作 1. making and awering phones .2. a daily schedule 3. arranging meeting 4. handling lette 5. sending a fax 6. copying and typing 7. e-mail 8. keeping messages 9. booking flight tickets 10. making room reservatio 11. arranging business trips 12. arranging interviews 13. making appointments 14. receiving visito 15. contacting clients 16. seeing offclients 17. treating clients 18. presenting gifts 19. staff training 20. handling complai 21. claiming compeation 22. after-sale service 23. publishing notice 24. ordering products 25. being late 第四章 與同事相處 1. morning greetings 2. teamwork 3. asking for help 4. asking for advice 5. covering for someone 6. awering telephone 7. having lunch together 8. shopping together 9. colteague's wedding 10. colleague's birthday 11. colleague's promotion 12. dinner invitatio 13. colleague's resignation 14. colleague's illness 15. sympathizing colleagues 16. falling into contradiction 17. asking for apologies 18. festivals 19. saying goodbye 第五章 與領(lǐng)導(dǎo)相處 1. showing respect and appreciation 2. showing discontent 3. accepting assigned work 4. reporting work 5. being praised 6. being criticized 7. putting forward suggestio 8. requesting a promotion 9. asking for resignation 10. applying for job trafer 11. asking for a pay raise 12. asking for retroactive pay 13. asking for leave 14. inquiring about bonus 15. being fired 第六章 辦公室閑談 1. discussing payment of work 2. discussing job hopping 3. discussing further study and going abroad 4. discussing cmtxx)ling forwork 5. discussing food security 6. discussing office romance 第七章 休閑娛樂 1. health cares 2. paying cards and chess 3. doing yoga 4. playing sports 5. dancing 6. show biz 7. travelling 8. going to karaoke 9. listening to music 10. having massage 11. going shopping 12. x-games 13. camping and outing 14. at the bar 15. at the parties 16. going to movies 17. going vacatio 18. surfing the intemet 19. watching dramas
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