Chapter 1 Daily Service日常服務(wù) Unit 1 Greeting and Reception招呼接待 Unit 2 Consultant Service咨詢服務(wù) Unit 3 Making Suggestions提出建議 Unit 4 Expressing One's Apology表示道歉 Chaptttr 2 Currency and Finance貨幣與金融 Unit 1 Movement of Currency貨幣流通 Unit 2 Revaluation and Devaluation升值52值 Unit 3 Financial Innovation金融創(chuàng)新 Unit 4 Financial Crisis金融危機(jī) Unit 5 International Investment國際投資 Unit 6 Security Exchange證券交易 Unit 7 Stock Market股票市場 Unit 8 Futures Business期貨業(yè)務(wù) Unit 9 Options Business期權(quán)業(yè)務(wù) Unit 10 Collection Business托收業(yè)務(wù) Chapter 3 Cash Service現(xiàn)金業(yè)務(wù) Unit 1 Opening an Account開立賬戶 Unit 2 Deposit Business存款業(yè)務(wù) Unit 3 Withdrawals Business取款_)^務(wù) Unit 4 Reporting a Lost Passbook存折掛失 Unit 5 Confiscating Counterfeit Notes沒收假鈔 Unit 6 Closing an Account銷戶 Chapter 4 Foreign Exchange Business 外匯業(yè)務(wù) Unit 1 Money Exchange貨幣兌換 …… Chapter 5 Credit and Financing Business信貸理財 Chapter 6 Agency Service代理業(yè)務(wù) Chapter 7 E-Bankin9電子銀行 Chapter 8 Insurance Services保險業(yè)務(wù)