Chapter 1 Daily Communication日常溝通 Greeting問候 Introducing介紹 Congratulation祝賀 Praise贊美 Thanks感謝 Apologies道歉 Suggestio建議 Saying Goodbye道別 Agreement同意 Capability能力 Help求助Chapter 2 Mood情感表達 Like and Hate喜歡與厭惡 Happy and Sad高興與悲傷 Sympathy and Encouragement同情與鼓勵 Worry and Fear擔心與恐懼 Assurance and Doubt肯定與懷疑 Hope and Disappointment希望與失望 Surprise驚奇 Complaints抱怨 Comfort安慰Chapter 3 Telephone Calls電話禮儀 Calling and Receiving接打電話 Waiting for Returning等候電話 Traferring Telephone轉接電話 Dial Wong Number打錯電話 Bad Connection or Busy Line線路不通 Leaving Messages電話留言 Reservation Calls電話預約 Emergency Calls緊急電話Chapter 4 Etiquette of Formal Occasio禮儀場合 The Etiquette of Banquet宴會禮儀 The Etiquette of Dancing Party舞會禮儀 The Etiquette of Wedding婚禮禮儀 The Etiquette of Funeral葬禮禮儀 The Etiquette of Meeting會議禮儀 The Etiquette of Wine Party酒會禮儀 Festival Etiquette節(jié)日禮儀Chapter 5 Topics for Leisure閑聊話題 Talking about Art談論藝術 Talking about Weather談論天氣 Talking about Health談論健康 Talking about Sports談論體育 Talking about Work談論工作 Talking about Family談論家庭 Talking about Hobbies談論愛好 Talking about Environment談論環(huán)境