Part Ⅰ Service Procedure Part
Unit OneMeeting the guest
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit TwoOn the way to the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit ThreeCheck in at the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice Exercises
Unit FourTalking about the itinerary
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit FiveGoing out for meals
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit SixOn the way to the scenery
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit SevenCheck out at the hotel
Section 1Introduction
Section 2Dialogue
Section 3Practice exercises
Unit EightSeeing off
Section 1Introduction
Section 2Dialogues
Section 3Practice exercises
Part Ⅱ Handling Complaints and Emergency Part
Unit OneHandling complaints
Case
Practice exercises
Unit TwoHandling special dietary requirements
Case
Case
Practice exercises
Unit ThreeHandling the adjustment of the itinerary1 (Ⅰ)
Case
Case
Practice exercises
Unit FourHandling the adjustment of the itinerary(Ⅱ)
Case
Practice exercises
Unit FiveIncident of meeting the guests
Case
Case
Case
Practice exercises
Unit SixMissing luggage
Case
Case
Practice exercises
Unit SevenMissing tourists
Case
Case
Practice exercises
Unit EightMissing travel certificate
Case
Case
Practice exercises
Part Ⅲ Chinese Society and Culture Part
Unit OneBasic information of China
Basic information of China
Unit TwoMain religion in China
Lesson oneBuddhism ,Confucianism and Daoism
Lesson twoIslam and Christianity
Unit ThreeTraditional Chinese festivals
Lesson oneThe Spring Festival
Lesson twoThe Mid autumn festival and the dragon boat festival
Unit FourChinese cuisine
Lesson OneThe Art of Chinese cooking
Lesson TwoChinese snacks
Unit FiveChinese Arts
Lesson OneArts and crafts
Lesson TwoChinese calligraphy
Lesson ThreePeking opera
Lesson FourWushu and Qigong
Unit SixTea and silk
Lesson OneTea culture
Lesson TwoChinese silk
Unit SevenTraditional Chinese medicine and acupuncture
Lesson oneTraditional Chinese medicine
Lesson TwoAcupuncture
Unit EightAncient Chinese architecture and garden
Lesson oneArchitecture in ancient China
Lesson TwoChinese garden
Part Ⅳ Practical Writing and Training Part
Unit OneTour of Chinese imperial palace
Lesson OneHow to describe Chinese imperial palace
Lesson TwoA virtual tour to the mysterious palace complex
Unit TwoTour of temples
Lesson OneHow to describe Chinese buddhist temple
Lesson TwoA virtual tour to the Chinese buddhist temple
Unit ThreeTour of Chinese imperial mausoleum
Lesson OneHow to describe Chinese imperial mausoleum
Lesson TwoA virtual tour to Chinese imperial mausoleum
Unit FourTour of Chinese gardens
Lesson OneHow to describe Chinese garden
Lesson TwoA virtual tour to Chinese garden
Unit FiveTour of Chinese ancient fortification
Lesson OneHow to describe Chinese ancient fortification
Lesson TwoA virtual tour to Chinese ancient fortification
Unit SixTour of mountains
Lesson OneHow to describe mountains
Lesson TwoA virtual tour to mountains
Unit SevenCity tour
Lesson OneHow to introduce a Chinese city
Lesson TwoA virtual tour to Chinese city
Unit EightTour of lakes and rivers
Lesson OneHow to describe Chinese waterrelated scenic spots
Lesson TwoA virtual tour to Chinese lakes and rivers
附錄
參考文獻
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