前言 Preface第一部分 作為管理者來(lái)掌控會(huì)議 Part One Managing Meetings as a Supervisor3 第一章 開(kāi)場(chǎng)白 Chapter 1 Opening Remarks 3 確定會(huì)議基調(diào) Setting the Tone 6 闡明期望 Clarifying Expectations 8 表明你期待得到的結(jié)果 Stating the Expected Results18 第二章 報(bào)告 Chapter 2 The Presentation 18 強(qiáng)調(diào)你的需要 Reinforcing Your Take 20 讓報(bào)告變得有效 Validating the Presentation 23 為行動(dòng)創(chuàng)造條件 Setting the Stage for Action33 第三章 團(tuán)隊(duì)反應(yīng)和全體參與 Chapter 3 Group Reaction and Participation 33 向所有人征求意見(jiàn) Gathering Opinions from Everyone 34 控制想支配會(huì)議的人 Controlling the Dominators 37 關(guān)注會(huì)議的要求 Keeping Focused on Expectations45 第四章 確保團(tuán)隊(duì)支持你的行動(dòng)計(jì)劃 Chapter 4 Ensuring Group Support for Your Action Plan 45 為行動(dòng)計(jì)劃建立團(tuán)隊(duì)的支持 Building Group Buy-in for an Action Plan 47 獲得個(gè)體的任務(wù)承諾 Soliciting Individual Commitments 48 確認(rèn)行動(dòng)計(jì)劃的安排 Confirming the Action Plan Schedule55 第五章 處理困難情況 Chapter 5 Dealing with Difficulties 55 與反對(duì)行動(dòng)計(jì)劃的參會(huì)人員共事 Working with Participants Opposed tothe Action Plan 57 克服承諾缺乏 Overcoming a Lack of Commitment 59 與難纏的人打交道 Handling Difficult People第二部分 主持同級(jí)和上級(jí)參加的會(huì)議 Part Two Managing Meetings with Peers and Supervisors71 第六章 開(kāi)場(chǎng)白 Chapter 6 Opening Remarks 71 確立會(huì)議的基調(diào) Setting the Tone 73 說(shuō)明會(huì)議的總目標(biāo) Stating Overall Goals 76 將要求具體化 Specifying Expectations87 第七章 報(bào)告 Chapter 7 The Presentation 87 強(qiáng)化你的需求 Reinforcing Your Take 90 報(bào)告前的參會(huì)人員準(zhǔn)備 Preparing Participants for the Presentation 92 為互動(dòng)做準(zhǔn)備 Preparing for Interaction101 第八章 團(tuán)隊(duì)反應(yīng)和集體參與 Chapter 8 Group Reaction and Participation 101 找準(zhǔn)支持者 Targeting Supporters 102 集合所有人的觀點(diǎn) Gathering Opinions from Everyone 104 控制想要支配會(huì)議的人 Controlling the Dominators113 第九章 為了有效的行動(dòng)爭(zhēng)取團(tuán)隊(duì)的支持 Chapter 9 Generating Group Support for Meaningful Action 113 為行動(dòng)計(jì)劃建立集體支持 Building Group Buy-in for an Action Plan 115 征求個(gè)體的承諾 Soliciting Individual Commitments 117 確認(rèn)行動(dòng)計(jì)劃的日程安排 Confirming the Action Plan Schedule125 第十章 處理困難情況 Chapter 10 Dealing with Difficulties 125 與反對(duì)行動(dòng)計(jì)劃的人共事 Working with Participants Opposed to theAction Plan 127 克服承諾缺失 Overcoming a Lack of Commitment第三部分 作為管理者出席會(huì)議 Part Three Attending Meetings as a Supervisor137 第十一章 確保會(huì)議是有成效的 Chapter 11 Ensuring a Productive Meeting 137 加強(qiáng)積極向上的基調(diào) Reinforcing a Positive Tone 139 闡明對(duì)會(huì)議的要求 Clarifying Expectations for the Meeting 140 向參會(huì)人員說(shuō)明要求 Clarifying Expectations for the Participants149 第十二章 闡明會(huì)議事項(xiàng) Chapter 12 Clarifying and Framing the Meeting Issue 149 根據(jù)你的觀點(diǎn)表達(dá)清楚會(huì)議事項(xiàng) Framing the Issue from Your Point of View 151 向會(huì)議領(lǐng)導(dǎo)者提出質(zhì)疑 Questioning the Meeting Leader 153 讓報(bào)告內(nèi)容集中于你要解決的事項(xiàng)上 Focusing the Presentation on theIssue161 第十三章 團(tuán)隊(duì)反應(yīng)和集體參與 Chapter 13 Group Reaction and Participation 161 喚起所有人做出貢獻(xiàn) Eliciting Contributions from All 163 控制想要支配會(huì)議的人 Controlling the Dominators 165 突出會(huì)議領(lǐng)導(dǎo)者和其他參會(huì)人員的重要性 Reinforcing the Leader andthe Other Participants174 第十四章 改變行動(dòng)計(jì)劃以符合你的目標(biāo) Chapter 14 Changing the Action Plan to Meet Your Goals 174 表明你的立場(chǎng) Stating Your Position Clearly 175 為團(tuán)隊(duì)的一致意見(jiàn)做出調(diào)整 Adjusting for the Group's Consensus 177 將控制權(quán)歸還給會(huì)議領(lǐng)導(dǎo)者 Returning Control to the Meeting Leader 178 確保團(tuán)隊(duì)已準(zhǔn)備好執(zhí)行計(jì)劃 Ensuring That the Group Is Prepared toExecute the Plan186 第十五章 處理困難情況 Chapter 15 Dealing with Difficulties 186 減少拒絕給會(huì)議領(lǐng)導(dǎo)者帶來(lái)的影響 Softening the Impact of Rejectionon the Leader 188 克服承諾缺失 Overcoming a Lack of Commitment 190 如何結(jié)束結(jié)果不明朗的會(huì)議 Handling the Conclusion of a MurkyMeeting第四部分 與同級(jí)和上級(jí)共同出席會(huì)議 Part Four Attending Meetings with Peers and Superiors201 第十六章 支持提案 Chapter 16 Supporting a Proposal 201 通過(guò)提問(wèn)來(lái)闡明問(wèn)題 Asking Clarifying Questions 203 引用令人信服的例子 Introducing Compelling Examples 204 解釋提案對(duì)你有何幫助 Explaining How the Proposal Would Help You211 第十七章 如何反駁提案 Chapter 17 Contesting a Proposal 211 說(shuō)明提案形成的前提條件 Clarifying the Premise Behind the Proposal 213 引入前提條件中忽略的概念 Introducing Concepts Overlooked in the Premise 215 解釋說(shuō)明提案對(duì)你工作的破壞 Explaining How the Proposal Would Hurt Your Performance223 第十八章 讓提案更有價(jià)值 Chapter 18 Adding Value to the Action Plan 223 提出計(jì)劃以供大家深入探討 Opening a Plan up for Further Discussion 225 與大家分享你的想法 Sharing Ownership of Your Ideas 226 為改進(jìn)提案提出補(bǔ)充意見(jiàn) Presenting Your Addition as an Improvement234 第十九章 應(yīng)對(duì)抨擊和對(duì)手 Chapter 19 Handling Attacks and Adversaries 234 保持積極的第一反應(yīng) Keeping Your First Response Positive 236 接受指責(zé) Accepting the Blame 237 愿意考慮其他選擇 Being Willing to Consider Other Solutions246 第二十章 只承諾自己能做到的事情 Chapter 20 Committing to What You Can Deliver 246 了解計(jì)劃的優(yōu)點(diǎn) Acknowledging the Merits of a Plan 248 表達(dá)對(duì)自己承諾程度的關(guān)心 Expressing Concern About Your CommitmentLevel 250 表明自己的需求 Stating What You Need
鄂公網(wǎng)安備 42010302001612號(hào) 