Unit 1 Form and Structure of A Business Letter Principles of Good Communication The Structure ofA Business Letter The Form of A Business Letter Addressing Envelopes Exercises Unit 2 Enquiries & Replies Introduction Specimen Letters Notes Supplementary Reading Exercises Unit 3 Quotations, Firm Offers & Counter Offers Introduction Specimen Letters Notes Supplementary Reading Exercises Unit 4 Orders & Acknowledgements Introduction Specimen Letters Relative Documents Notes Supplementary Reading Exercises Unit 5 Terms of Payment Introduction Specimen Letters Relative Documents Notes Supplementary Reading Exercises Unit 6 Packing Introduction Specimen Letters Relative Documents. Notes Supplementary Reading Exercise s Unit 7 Transport Introduction Specimen Letters Relative Documents Notes Supplementary Reading Exercises Unit 8 Insurance Introduction Specimen Letters Relative Documents Notes Supplementary Reading Exercises Unit 9 Complaint, Claim & Settlement Introduction Specimen Letters Notes Supplementary Reading Exercises Unit 10 Agency Introduction Specimen Letters Relative Documents Notes Supplementary Reading Exercises Unit 11 Compensation Trade, Processing & Assembling Trade Unit 12 Joint Venture & Tender Unit 13 Case Study Unit 14 International Business Contract APPENDIXES 參考文獻
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