Overview of Business Communication Part I Fundamentals of Business Letter Writing Module 1 Essentials of Business Letters Module 2 Principal Parts and Layout of Business English Letters Module 3 Main Parts of the Body of Business Letters, Beginning and Ending Module 4 Referring to Something, Conveying Good/Bad News, Saying What You Can/Cannot Do and Providing Reasons Module 5 Making/Answering Requests and Making Apologies Module 6 Attracting Recipient's Attention, Making Complaints and Giving Warnings Part II Practical English Writing for International Business Module 7 Establishing Business Relations Module 8 Status Inquiry Module 9 Inquiries and Replies Module 10 Offers and Counter-offers Module 11 Orders and Acceptance Module 12 Payment Terms Module 13 Insurance Module 14 Packing Module 15 Shipping Module 16 Complaints/Claims and Adjustments Module 17 Agency Module 18 Electronic Mail Part III Comprehensive Import and Export Simulation Module 19 Comprehensive Export Simulation Module 20 Comprehensive Import Simulation References
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