THE LAYOUT OF A BUSINESS LETTER CHAPTER ONE ETABLSHNG BUsⅡNEss RELATIONS IntroduCtion Lesson l Self-Introduction Lesson 2 （A）A Request for the Establishment of Business Relations （B）A Reply to the Above Lesson 3 （A）Status Enquiry （B）Reply to the Above Letter Supplement Useful Sentences on Establishing Business Relations CHAPTERTWO ENQUIRES AND OFFERS Introduction Lesson 4 An Enquiry for Chinese Cotton Piece Goods Lesson 5 （A）An Enquiry for Iron Nails （B）A Reply to the Above Lesson 6 An Offer to a New Customer。 Lesson 7 A Firm Offer Lesson 8 A Voluntary Offer Lesson 9 A Special Offer Lesson 10 （A）Asng for Proforma Invoice （B）Sending Proforma Invoice Lesson 11 Urging the Buyer to Accept the。ffcr Lesson 12 Concession on Price Supplement Useful Sentences on Enquiries and Offers CHAPTER THREE MAKING COUNTER 0RDERS Introduction Lesson 13 Counter—offer on Groundnut Kernels Lesson 14 Persuading the Buyer to Accept the Offer Lesson 15 Offering Substitute Lesson 16 Acceptance of a Counter—offer Lesson 17 Declining a Counter—offer Lesson 18 （A）A Repeat Order （B）Declining a Repeat Order Lesson 19 Partial Rejection of an Order Supplement Useful Sentences on Making Counter CHAPTER FOUR CONCLUSION OF BUsmEsS Introduction Lesson 20 （A）Sending a Sales Contract （B）Sending a Sales Confirmation Lesson 21 Confirming a Purchase Lesson 22 Conclusion of Business Lesson 23 Couner—signature Lesson 24 Confirming an Order Lesson 25 （A）Acknowledgement of the First Order （B）Confirmation of aTransaction Supplement Useful Sentences on Conclusion of Business CHAPTER FIVE PAYMENT Introduction Lesson 26 Modified Terms of Payment Lesson 27 （A）Asking for Easier PaymentTerms （B）Reply Lesson 28 （A）Asking for D／PTerms （B）Reply Lesson 29 （A）ModifyingTerms of Payment （B）Reply Lesson 30 （A）Request for Payment by D／A （B）Reply Lesson 31 Unfavourable Reply to a Proposal of D／A Terms Supplement Useful Sentences on Payment CHAPTER SIX EsTABLISHMENT OF AND AMENDMENT TO L／C In仕0duCdon Lesson 32 Urging Establishment of L／C Lesson 33 Advising Establishment of L／C and Asking forTimely Delivery Lesson 34 Asking for Amendment to the L／C Lesson 35 （A）Asking for Extension of L／C （B）Reply Lesson 36 Amending L／C to Increase the Quantity and Amount Supplement （A）Useful Sentences on Establishment of and Amendment toL／C （B）A Specimen of an L／C CHAPTER EVEN HMENT Introduction Lesson 37 Shipping InstructionsCHATRER EIGHT INSURANCE CHATRER NINE COMPLAINTS AND CLAIMS APPENDIX Ⅰ AGENCY APPENDIX Ⅱ OTHER MODES OF TRADE AND ECONOMIC ACTIVITIES APPENDIX Ⅲ MODES OF ELECTRONIC COMMUNICATION ARRENDIX Ⅳ THE COMPLETE CASE OF A TRANSACTION
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