Unit 1 Growing into Office Professional Listening：Secretarial Ethics Speaking：Qualities of Secretary Reading：Role of Secretary Writing：Report Unit 2 Managing Office Work Listening：Secretarial Duties in Office Speaking：Office Equipment Reading：Essential Guide to Office Work Writing：Plan Unit 3 Managing Business Communication Listening=Answering a Phone Speaking：Factors of Communication in an Organization Reading：Ways to Communicate with Clients Writing：E mail Unit 4 Organizing a Conference Listening：Scheduling Meetings Speaking：Conference Arrangement Tips Reading：Role of the Secretary in a Successful Meeting Writing：Meeting Minutes Unit 5 Managing Business Trips Listening：Business Trips Speaking：Preparations of a Business Trip Reading：Travel ，Arrangement Writing：Meeting Agenda Unit 6 Hiring and Training Staff． Listening：Job Interview Speaking：Training Courses Reading：How to Read a Resme Writing：Job Description Unit 7 Motivating Staff Listening~Staff Appraisal Speaking：Retaining Staff Reading=Strategies to Retain Your Best Employees Writing：Contract ofEmployment Unit 8 Developing Working Relations Listening：Good Relations at Work Speaking：Rules of Workplace Relationsi； Reading：How to Deliver Exceptional Client Service Writing：Prospectus Unit 9 Building a Good Team Listening：Team Spirit Speaking：Factors in Tleam Success； Reading：What Makes a Good Leader Writing：Speech Unit 10 Improving Corporate Image Listening：Corporate Identity Speaking：Corporate Communication Reading：Establishing Your Company Image Writing：Advertisement Unit 11 Managing Emergency and Crisis Listening：Managing the Crisis_ Speaking：Top Steps to Manage Crisis Reading：Dealing with Public Relations Crisis Writing：Agreements Unit 12 Finance Managing Listening：Cash flow Speaking：Financial Statement Reading：Top Bookkeeping．Mistakes Made by Small Businesses Writing：Diagrams Bibliography Keys
鄂公網(wǎng)安備 42010302001612號 