Preface Contents Unit 1 Introduction to Business Correspondence and Hegotiations Introduction Objectives Part One Principles of Business Correspondence. Part Two Principles of Business Negotiations Part Three Process of Business Negotiations Part Four Intercultural Strategies of Business Negotiations Part Five Exercises Unit 2 Establishing Trade Relations Introduction Objectives Part One Layout of a Business Letter Part Two Writing Customer Relations Letter Part Three Conference on Introducing Products Part Four Lea fiets and Advertisements Part Five Exercises Unit 3 Inquiry and Reply Introduction Objectives Part One Business Correspondence and Format Part Two Business Negotiation and Skills Part Three Cultural Tips Part Four Additional Expressions Part Five Exercises Unit 4 Offer and Counter-otter Introduction Objectives Part One Business Correspondence and Format Part Two Business Negotiation and Skills Part Three Cultural Tips Part Four Additional Expressions Part Five Exercises Unit 5 Order and Confirmation Introduction Objectives Part One Business Correspondence and Format Part Two Business Negotiation and Skills Part Three Cultural Tips Part Four Additional Expressions Part Five Exercises Unit 6 Quantity and Quality Introduction Objectives Part One Business Correspondence and Format Part Two Business Negotiation and Skills Part Three Cultural Tips Part Four Additional Expressions Part Five Exercises Unit 7 Packing and Shipment Introduction Objectives …… Unit 8 Commission and Payment Unit 9 Complaints, Claims and Adjustments Unit 10 Insurance and Arbitration Unit 11 Requesting and Confirming a Service Unit 12 Office Business Correspondence Appendixes References
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