Unit One Basic Knowledge of Business Letter Writing General View Specimen letters Guidelines for Writing Vocabulary Useful Expressions Exercises Unit Two Establishing Business Relations General View Guidelines for Writing Specimen Letterst Useful Expressions Exercises Unit Three Enquiries and Replies General View Guidelines for Writing Specimen Letters Useful Expressions Exercises Unit Four Offers and Counteroffers General View Guidelines for Writing Specimen Letters Useful Expressions Exercisest Unit Five Sales Promotion General View Guidelines for Writing Specimen Letterst Useful Expressions Exercises Unit Six Orders and Acknowledgements General View Guidelines for Writing Specimen Letters Useful Expressions Exereises Unit Seven Sales Confirmations General View Guidelines for Writing Specimens Useful Expressions Exercises Unit Eight Terms of Payment General View Specimens Guidelines for Writing Useful Expressionst Exercises Unit Nine Packing General View Guidelines for Writing Specimen Letters Useful Expressions Exercises Unit Ten Transportation General View Guidelines for Writing Specimen Letters Useful Expressions Exereises Unit Eleven Insurance General View Guidelines for Writingt Specimen Letters Useful Expressions Exercises Unit Twelve Complaints，Claims and Adjustments General View Guidelines for Writing Specimen Letterst Useful Expressions Exercises Unit Thirteen Agency General View Guidelines for Writing Specimens Useful Expressions Exercises Unit Fourteen Bidding General View Guidelines for Writing Specimens Useful Expressions Exercises Selective Reading Unit Fifteen Electronic Correspondence General View Guidelines for Writing Specimens Useful Expressions Exercises Key to the Exercises Reference Books
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