Chapter 1 Basic Knowledge of Business Letter Writing Chapter 2 Establishing Business Relations Chapter 3 Inquiries and Replies Chapter 4 Making Quotations and Offers Chapter 5 Counteroffer and Acceptance Chapter 6 Placing&Confirming an Order Chapter 7 Terms of Payment Chapter 8 Packing and Shipment Chapter 9 Insurance Chapter 10 ComplaintClaim and Settlement Key 參考文獻(xiàn)