Chapter 1 An Introduction出境領隊基礎業(yè)務簡介 1.1 An Introduction about Outbound Tour Leaders出境領隊簡介 1） What is an Outbound Tour Leader定義 2） Principal Job Requirements主要工作職責 3） Outbound Tour Leaders in China中國出境領隊 1.2 Working Procedures for the Outbound Tour Leader出境領隊帶團工作程序 1） Preparation before Departure行前準備 2） Returning Home歸國 Exercises練習 Chapter 2 At the Airport機場服務 2.1 Airport Information機場須知 Text A General Information of Exit-entry Procedures at the Airport國際乘機基本常識 Text B Baggage Rules and Customs Regulations行李規(guī)定和海關條例 Conversations對話 Sentence Patterns句型 Exercises練習 2.2 International Departure and Arrival at the Airport機場出入境 Text A Working Procedures for International Arrival at the Airport機場入境工作流程 Text B Working Procedures for International Departure at the Airport機場出境工作流程 Conversations對話 Sentence Patterns句型 Exercises練習 2.3 Dealing with Special Situations at the Airport處理機場特殊情況 Text A Working Solutions to the Special Situations各種特殊情況的處理辦法 Text B Common Airport Announcements常見機場廣播 Conversations對話 Sentence Patterns句型 Exercises練習 Chapter 3 In-flight Service機上服務 3.1 In-flight Services機上服務 Text A Thinas You Have to Know on the Plane飛機上的注意事項 Text B Working Procedures on the Plane機上服務的工作程序 Conversations對話 Sentence Patterns句型 Exercises練習 …… Chapter 4 At the Hotel在酒店 Chapter 5 At the Destination境外游覽 Chapter 6 Freeday Activities自由活動 Useful Terms實用詞匯 Bibliography參考文獻 Postscript后記
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