Unit 1 Introduction to Business Letter Writing Unit 2 Establishment of Business Relations Unit 3 Status Enquires Unit 4 Enquiries and Replies Unit 5 Quotations, Offers and Counter—offers Unit 6 Orders and Executing Orders Unit 7 Terms of Payment Unit 8 Shipment Unit 9 Insurance Unit 10 Complaints & Claims Unit 11 Agency Unit 12 Conclusion of Business Unit 13 Resumes Unit 14 Application Letters Unit 15 Memorandums Unit 16 Minutes Unit 17 Sales Contracts Unit 18 Business Reports Appendix International Trade Documents References