前言 使用說明 Chapter 1 Office Work 商務辦公 Unit 1 Recruiting 員工招聘 / Unit 2 Dealing with Emails 郵件處理 / Unit 3 Transferrting Information 傳送資料 / Unit 4 Filing 檔案事務 / Unit 5 Releasing Notices 發(fā)布通知 / Unit 6 Taking Memos 備忘錄 / Unit 7 Arranging Travels 安排差旅 / Unit 8 Procuring Equipment 設備采購 / Chapter 2 Receptions 客戶接待 Unit 1 Making an Appointment 客戶預約 / Unit 2 Changing an Appointment 預約改動 / Unit 3 Meeting at the Airport 機場迎接 / Unit 4 Introducing Myself 自我介紹 / Unit 5 Entertaining Clients 招待客戶 / Unit 6 Arriving at the Company 參觀訪問 / Unit 7 Inviting to Dinner 宴會邀請 / Unit 8 Expressing Thanks 表達感謝 / Chapter 3 Business Services 商業(yè)服務 Unit 1 Banking Services 銀行服務 / Unit 2 Post Office Services 郵局服務 / Unit 3 Airport Service 機場服務 / Unit 4 In a Restaurant 在餐館 / Unit 5 At the Hotel 在賓館 / Unit 6 Sightseeing 觀光旅游 / Unit 7 Changing Plans 改變計劃 / Unit 8 Business Reception 商務接待 / Chapter 4 Business Meetings 商務會議 Unit 1 Making Arrangements 布置會議 / Unit 2 Other Preparations 其他準備 / Unit 3 Agenda 議事日程 / Unit 4 Getting a Meeting Started 會議開始 / Unit 5 Taking Minutes 會議紀要 / Unit 6 Taking the Floor 發(fā)言 / Unit 7 Discussions 會議討論 / Unit 8 Summary and Adjournment 總結閉會 / Chapter 5 Business Calls 商務電話 Unit 1 Leaving a Message 電話留言 / Unit 2 Calling Back 回電話 / Unit 3 Having the Wrong Number 打錯電話 / Unit 4 Calling an Operator 接線員接聽電話 / Unit 5 Proposing an Appointment over Phone 電話要求約見 / Unit 6 Rescheduling over Phone 電話更改約定 / Unit 7 Reserving a Room 預訂旅館 / Unit 8 Booking a Ticket 預訂機票 / Chapter 6 Business Negotiations 商務洽談 Unit 1 Inquiry 詢價 / Unit 2 Offer 報價 / Unit 3 Price Negofiations 磋商價格 / Unit 4 Discounts 折扣 / Unit 5 Order 訂購 / Unit 6 Contracts 合同 / Unit 7 Shipment Delay 裝運推遲 / Unit 8 Claims 索賠 / Chapter 7 Deriving Sectors of Business 商業(yè)的衍生環(huán)節(jié) Unit 1 Commissions 傭金 / Unit 2 Trademark Registration 商標注冊 / Unit 3 Sample Exhibition 樣品展示 / Unit 4 Sole Agent 獨家代理 / Unit 5 Letter of Credit 信用證 / Unit 6 Banking Facilities 銀行業(yè)務 / Unit 7 Public Relations 公共關系 / Unit 8 Business Promotion 商務促銷 / Chapter 8 Marketing 市場營銷 Unit 1 Market Surveys 市場調(diào)研 / Unit 2 Market Developments 市場開發(fā) / Unit 3 Exhibitions 交易會 / Unit 4 Quality and Quantity 質量與數(shù)量 / Unit 5 Advertising and Promotion 廣告與促銷 / Unit 6 New Products Introduction 介紹新產(chǎn)品 / Unit 7 After?sales Services 售后服務 / Unit 8 Sales Agents 銷售代理商 / Chapter 9 Business Interaction 商務交往 Unit 1 Visiting Colleagues 拜訪同事 / Unit 2 Introducing Newcomers 介紹新人 / Unit 3 Helping Each Other 同事互助 / Unit 4 Consolation 安慰 / Unit 5 Sympathy 同情 / Unit 6 Klatch 聚會 / Unit 7 Appointment 約會 / Unit 8 Departure 告別 /