1.1 Internal Communication Network 1.1.1 Formal Communication Channels 1.1.2 Informal Communication Channels 1.2 External Communication Network 1.2.1 Formal Contacts with Outsiders 1.2.2 Informal Contacts with Outsiders 1.3 Principles of Business Communication 1.4 Format & Elements of a Business Letter 1.4.1 Format of a Business Letter 1.4.2 Elements of a Business Letter 1.4.3 Envelope Addressing Chapter 2 Internal Communication in Writing 2.1 Notices 2.1.1 Format of a Notice 2.1.2 Types of Notices 2.2 Notes 2.2.1 Format of a Note 2.2.2 Types of Notes 2.3 Memos 2.3.1 Format of a Memo 2.3.2 Types of Memos 2.4 Agenda 2.5 Minutes 2.5.1 Format ofaMinute 2.5.2 Types of Minutes Chapter 3 Telecommunication 3.1 Telex 3.1.1 Format of a Telex 3.1.2 Rules for Writing a Telex 3.1.3 Composing a Telex 3.2 Fax 3.3 E-mail 3.3.1 Advantages of an E-mail 3.3.2 Format ofanE-mail Chapter4 Establishing Business Relations 4.1 Letter of Request 4.2 Status Inquiry Chapter 5 Inquiries and Offers 5.1 Inquiries 5.2 Offers Chapter 6 Response to an Offer/Quotation 6.1 Entire Acceptance 6.2 Conditional Acceptance/Counteroffer 6.3 Offer Declined Chapter 7 Terms of Payment 7.1 Remittance 7.1.1 Types of Remittance 7.1.2 Application of Remittance 7.2 Collection 7.3 Letter of Credit 7.3.1 Parties Concerned in an L/C 7.3.2 Process of Issuance and Operation of an L/C 7.3.3 Types of L/C 7.4 Rules for Writing Letters Concerning Payment by L/C Chapter 8 Insurance Chapter 9 Packing and Marking Chapter 10 Shipment Chapter 11 Complaints and Claims Appendix I Business Contracts/Agreements Appendix 2 Business Reports References
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