Chapter 1 An Introduction to Logistics 1.1 What Is Logistics? 1.2 The Logistics of Business Is Big and Imp ortant 1.3 The Work of Logistics 1.4 Logistical Operations Chapter 2 Customer Service 2.1 The Marketing And Logistics Interface 2.2 Whatls Customer Service? 2.3 Service-driven Logistics System Chapter 3 Logistical Strategy 3.1 The Mission of Logistics Management 3.2 How Is Logistic Strategies FitAchieved Chapter 4 Supply Chain Management 4.1 Supply Chain Components 4.2 Role of Logistics in Supply Chain 4.3 Mapping Supply Chain Chapter 5 Inventory Strategy and Management 5.1 Inventory Functionality 5.2 Inventory Cost 5.3 Planning Inventory 5.4 Inventory Management Practices Chapter 6 Transportation Strategy 6.1 The Role of Transportation 6.2 Factors Affecting Transportation Decision 6.3 Transportation Mode 6.4 Design Options for Transportation Network 6.5 Trade-offin Transportation Design Chapter 7 Warehousing Management 7.1 Warehouse Role in Supply Chain 7.2 WarehouseOperations 7.3 WarehousePlanning 7.4 Initiating Warehouse Operations Chapter 8 Logisticlnformation Technology 8.1 ImportanceoflnformationinLogistics 8.2 Information Technology 8.3 Information Technology in Practice Chapter 9 Logistical Organization 9.1 Development of Logistical Organization 9.2 The Third-party LogisticalOrganization 9.3 The Fourth-party LogisticalOrganization Chapter 10 Logistic Trend 10.1 Green Logistics 10.2 E-Commerce Logistics