Programme 1 Concluding a Contract
Passage 1: Oil Majors Disagree on Contract
Passage 2: Company Expands Co—operation
Programme 2 Packaging ofProducts
Passage 1: Coca—Cola Promises "Greener" Drinks Bottles
Passage 2: Food Standards to Be Clarified, Unified
Programme 3 Sole Agent
Passage 1: Ng Fung Hong Refutes Charges of Profiteering over Beef Monopoly
Passage 2: Govt, Private Owner Join Luxury Fever
Programme 4 Commodity lnspection
Passage 1: Shaanxi Commended by State Council Inspection Group For Market Supply and Supervisio
Passage 2: Pork Ribs Destroyed after Banned Additive Detected
Programme 5 Delivery and Shipment
Passage 1: Expand and Deliver (excerpts)
Passage 2: Volvo Jan Truck Deliveries Weakest in 3 Years
Programme 6 Complaints and Claims
Passage 1: Complaints on Internet Shopping Rise Sharply
Passage 2: Beyond the Arc Analyzes CFPB Complaint Data to Enhance Customer Experience
Programme 7 Business Arbitration
Passage 1: Arbitration in China.Get Used to It
Passage 2: Make HK a Business Arbitration Center
Programme 8 Business Logistics
Passage 1: At AFN, Employees are Treated with the Same Consideration as Customers
Passage 2: China Logistics Group Launches Domestic Trucking Services Operation In China
Pogramme 9 B u sin ess Ins u ranc e
Passage 1: Online Business Insurance Agent insureon Receives Near—Perfect S c ore for Customer Loyalty
Passage 2: Entrepreneurs Protect against Risks to Business
Programme10 E—commerce
Passage 1: 3 E—commerce Trends to Watch in China in 2013
Passage 2: China will Become the World's Most Valuable Market for E—commerce
Key to the Work Book
Key to the Reading Book
References