Unit 1 Principles, Parts and Layout of Business Letters Unit 2 Establishing Business Relations Unit 3 Enquiries & Quotations Unit 4 Orders & Acknowledgement Unit 5 Payment Unit 6 Insurance Unit 7 Packing Unit 8 Shipment Unit 9 Negotiation & Conclusion of Sales Contract Unit 10 L/C Check & Amendment Unit 11 Claims & Arbitration Revision Business English Test Bibliography