chapter 1 public relations etiquette公關(guān)禮儀 unit 1 commercial clothing儀表著裝 unit 2 body language肢體語言 unit 3 small talk見面寒暄 unit 4 introducing oneself 自我介紹 unit 5 introducing others介紹他人 unit 6 telephone etiquette電話禮儀 unit 7 elevator etiquette電梯禮儀 unit 8 congratulation and compliment祝賀與贊美 chapter 2 public relations campaign公關(guān)活動 unit 1 invitation邀請 unit 2 meeting services at the airport機場迎客 unit 3 chatting in the car車內(nèi)談話 unit 4 living arrangements起居安排 unit 5 introduction of company公司介紹 unit 6 visiting the company安排參觀 unit 7 entertaining customers正餐宴請 unit 8 proposing a toast祝酒 unit 9 exchange activity聯(lián)誼活動 unit 10 sightseeing旅游觀光 unit 11 gifting guests贈送禮物 unit 12 seeing off送別客戶 chapter 3 corporate communication企業(yè)傳播 unit 1 pre-connection前期聯(lián)系 unit 2 entertaining journalist接待記者 unit 3 question and answer現(xiàn)場答問 unit 4 communicating after interview會后溝通 unit 5 arranging exhibition展銷會 unit 6 product promotion產(chǎn)品推銷 unit 7 advertising廣告宣傳 chapter 4 inside the office公司內(nèi)部 unit 1 touring the office building參觀辦公樓 unit 2 getting to know the company了解公司 unit 3 you are always welcome to ask questions歡迎提問 unit 4 using office equipment使用辦公設(shè)備 unit 5 meet in the morning旱上見面 unit 6 talking about success談?wù)摮晒?br />unit 7 job stress工作壓力 chapter 5 connecting the media聯(lián)絡(luò)媒體 unit 1 preparing press conference準備記者招待會 unit 2 issuing the information about the new products新產(chǎn)品發(fā)布會 unit 3 press interview新聞采訪 unit 4 product promotion產(chǎn)品促銷 unit 5 disposing the emergency危機處理