Part Ⅰ Business Correspondence Chapter 1 Layout of Business Letters 1.Introduction 2.The Ways of Writing Business Letters 3.The Format of Business Letters Chapter 2 Establishment of Business Relations 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 3 Enquiry, Offer and Counter-offer 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 4 Conclusion of Business 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 5 Terms of Payment 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 6 Shipment 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 7 Insurance 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Chapter 8 Complaints and Claims 1.Introduction 2.Samples 3.Writing Techniques 4.Supplement Practice Part Ⅱ Business Documents Chapter 9 Commercial Invoice 1.Introduction 2.Samples 3.Composing Details 4.Supplement Practice Chapter 10 Bill of Exchange 1.Introduction 2.Samples 3.Composing Details Practice Chapter 11 Letter of Credit 1.Introduction 2.Samples 3.Composing Details 4.Supplement Practice Chapter 12 Bill of Lading 1.Introduction 2.Samples 3.Composing Details Practice Chapter 13 Insurance Policy 1.Introduction 2.Samples 3.Composing Details Practice Chapter 14 Packing List 1.Introduction 2.Samples 3.Composing Details Practice Chapter 15 Certificate of Origin 1.Introduction 2.Samples 3.Composing Details Practice Chapter 16 Other Bills and Documents 1.Inspection Certificate 2.Export License 3.Customs Declaration Practice Part Ⅲ Simulative Training Chapter 17 Business Negotiation with Your Partner by E-mail Chapter 18 Business Negotiation with the Real Exporter Appendixes Appendix Ⅰ Appendix Ⅱ Appendix Ⅲ Appendix Ⅳ Key to Practice Bibliography