Unit 1 Giving Travel Information Unit 2 At the Airport Unit 3 Local Tour Guide Service Unit 4 Shopping Unit 5 Entertainment Unit 6 Handling Problems and Emergencies Unit 7 Room Reservation Unit 8 Reception Service Unit 9 In-house Service Unit 10 Check-out Service Unit 11 A La Carte Unit 12 In Chinese Restaurant Vocabulary 參考文獻(xiàn)