Unit 1 Introduction to Logistics TEXT 1.1 Defining Logistics 1.2 Definition of Logistics 1.3 Activities of Logistics 1.4 Aims of Logistics 1.5 Importance of Logistics 1.6 Emerging Trends in Logistics KEY TERMS NOTES EXERCISES CASE STUDY Unit 2 Customer Service Management TEXT 2. 1 Introduction 2.2 Customer Relationship Management 2.3 Order Cycle Time KEY TERMS NOTES EXERCISES CASE STUDY Unit 3 Procurement TEXT 3.1 Introduction 3.2 Importance of Procurement 3.3 Procurement Steps 3.4 Selection of Bidders 3.5 Bidding Process 3.6 MRP， MRP II and ERP KEY TERMS NOTES EXERCISES CASE STUDY Unit 4 Distribution TEXT 4.1 Introduction 4. 2 Distribution Operation Cycle 4. 3 Distribution Channel 4. 4 Distribution Network Design 4. 5 Distribution Strategy KEY TERMS NOTES EXERCISES CASE STUDY Unit 5 Transportation TEXT 5.1 Definition 5.2 Mode of Transport 5.3 Mode Characteristics and Selection 5.4 Intermodal Transport KEY TERMS NOTES EXERCISES CASE STUDY Unit 6 Packaging TEXT 6.1 Introduction 6.2 Packaging Materials 6.3 Packaging Design 6.4 Packaging Technology KEY TERMS NOTES EXERCISES CASE STUDY Unit 7 Inventory Management TEXT 7.1 Introduction 7.2 Rationale for Having Inventory 7.3 Reasons against Inventories 7.4 Types of Inventory 7.5 Inventory-related Costs 7.6 Inventory Management Models KEY TERMS NOTES EXERCISES CASE STUDY Unit 8 Warehousing Management TEXT 8. 1 Introduction 8. 2 The Role of Warehouses 8. 3 Types of Warehouses 8. 4 Warehouse Operations 8. 5 Warehouse Management Systems （WMS） 8. 6 Trends KEY TERMS NOTES EXERCISES CASE STUDY Unit 9 Supply Chain Management TEXT 9.1 Introduction 9.2 The Supply Chain Revolution 9.3 Basic Concepts of Supply Chain Management 9.4 Key Attributes in Supply Chain Management 9.5 Barriers to Supply Chain Management KEY TERMS NOTES EXERCISES CASE STUDY Unit 10 International Logistics TEXT 10.1 Historical Development of International Logistics 10. 2 International Logistics Infrastructure 10.3 Challenges and Difficulties in International Logistics KEY TERMS NOTES EXERCISES CASE STUDY Unit 11 Logistics Information Technology TEXT 11.1 Internet 11.2 Web Services 11.3 EDI 11.4 Bar Coding and Scanning KEY TERMS NOTES EXERCISES CASE STUDY Unit 12 The Third Party Logistics TEXT 12.1 What is TPL？ 12.2 The Reasons for the Growth of Third Party Logistics 12.3 Guidelines for Selecting and Managing the Right 3PL Provider 12.4 The Future KEY TERMS NOTES EXERCISES CASE STUDY Unit 13 New Trends in Logistics TEXT 13.1 Time-sensitive Strategies in Both Manufacturing and Commerce 13.2 The Development of Electronic Commerce 13.3 Superiority of Networks 13.4 Trends in Logistics and Distribution KEY TERMS NOTES EXERCISES CASE STUDY References
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