Chapter 1 English at Airport Unit 1 Going Through Checkin Formalities Unit 2 Checking & Consigning Luggage Unit 3 On the Plane Unit 4 At the Immigration Office Unit 5 Going Through Customs Chapter 2 English at Travel Service Unit 1 Job Interview and Training of New Clerks Unit 2 Introduction of Tourism Products Unit 3 Talking about Itinerary Unit 4 Helping to Make Reservation Unit 5 Handling Complaints Chapter 3 English for a Tour Guide Unit 1 Meeting on Arrival & Seeing off on Departure Unit 2 Sightseeing Unit 3 Shopping Unit 4 Recreation Unit 5 Handling Emergency Case Chapter 4 English at Hotel Unit 1 Checkingin and Checkingout Unit 2 Housekeeping Service Unit 3 Food and Beverage Unit 4 Exchange of Foreign Currency Unit 5 Convention and Exhibition Service