Chapter 1 Greeting Passengers and Baggage Arrangement Chapter 2 Safety Checking and Flight Delay Chapter 3 Passenger Comfort and Entertainment Chapter 4 Beverage and Food Service Chapter 5 Medical Service and First Aid Chapter 6 Duty Free Service Chapter 7 Special Situation Chapter 8 Emergency Situation Chapter 9 Entry Forms Filling and Transfer Chapter 10 Pre-arrival and After Arrival Chapter 11 About Chinese Festivals Chapter 12 Talking About Traveling