Unit 1 Web-Site Bookings Warm up Reading Activity Special Ticketing Arrangements for Outbound Travel Alert of ××× Memory Work Unit 2 Oversales and Refund Policy Warm up Reading Activity AirportCheck-in Memory Work Unit 3 Baggage Handling —— Baggage Weight Concept Warm up Reading Activity AirportGuide Memory Work Unit 4 Air Travel Information Service Warm up Reading Activity Changi Airport Transfer Service Sydney International Airport Memory Work Unit 5 Heathrow Airport Warm up Reading Activity Airport Lounges Memory Work Unit 6 Airport Security Information Warm up Reading Activity Boarding Announcement Memory Work Unit 7 BA Gold Benefity Warm up Reading Activity Your Rights in the Event of Flight Delay or Flight Cancellation MemoryWOrk Unit 8 Consignmenty Ready for Carriage and Restriction in Acceptance Warm up Reading Activity Aircraft Layout Memory Work Unit 9 Import/Transit/Export Regulations Warm up Reading Activity Insurance Claims Memory Work Appendix 1 Airline Codes Appendix 2 Country Codes,City Codes and Airport Codes (一)亞洲Asia (二)大洋洲Oceania (三)歐洲Europe (四)非洲Africa (五)美洲America (六)美國the United States ofAmerica Appendix 3 Collection of Aviation Terminology (一)旅行證件Travel Documents (二)客票銷售Ticketing (三)值機(jī)Check—in (四)航空餐飲AirCatering (五)航班不正常與特殊旅客服務(wù)Flight Irregularity and Special Passenger Services (六)機(jī)場設(shè)施與服務(wù)Airport Facilities and Services (七)貨運(yùn)服務(wù)Cargo Service 1.貨物品名Description ofGoods 2.體積與重量Volume and Weight 3.運(yùn)輸文件Documentation 4.運(yùn)價/收費(fèi)Rate/Charge 5.貨物不正常運(yùn)輸Cargo Mishandling 6.儲存注意事項(xiàng)HandlingInformation 7.海關(guān)部門Customs Office 8.雜項(xiàng)Miscellaneous (八)電報簡語Message Code Key to the Exercises References