前言使用說明Chapter 1 Client Reception 接待客戶 Unit 1 Greeting a Client 跟客戶打招呼 / Unit 2 Giving Answers to Clients 為客戶解答 / Unit 3 Making Suggestions to Client 向客戶建議 / Chapter 2 Ordinary Business 普通業(yè)務(wù) Unit 1 Opening a Current Account 開立賬戶 / Unit 2 Take Deposits and Withdraw 辦理存款、取款 / Unit 3 Safe 保險箱 / Unit 4 Foreign Currency Exchange 兌換外幣 / Unit 5 Cash the Check 兌現(xiàn)支票 / Unit 6 Opening a Letter of Credit 開立信用證 / Unit 7 Loss Register 掛失 / Unit 8 Stock Broking Business 股票業(yè)務(wù) / Unit 9 Loan for Cars or Houses 車房貸款 / Unit 10 Credit Investigation 資信調(diào)查 / Unit 11 Interest and Overdraft 利息與透支 / Unit 12 Transfer Accounts 轉(zhuǎn)賬 / Unit 13 Individual Loans 個人貸款 / Unit 14 Remittances 匯款 / Chapter 3 Special Business 特殊業(yè)務(wù) Unit 1 Credit Card Services 信用卡服務(wù) / Unit 2 Charges and Paying Agency Service 代收和代付費用 / Unit 3 Foreign Exchange 外匯 / Unit 4 Collection Service 托收服務(wù) / Unit 5 Commission Insurance Business 代理保險業(yè)務(wù) / Unit 6 Fund and Bonds 基金與債券 / Unit 7 Futures and Option 期貨與期權(quán) / Chapter 4 About the Banking 關(guān)于銀行 Unit 1 The Banking Industry in China 中國的銀行 / Unit 2 Currency and Monetary System 貨幣和貨幣制度 / Unit 3 Internet Banking 網(wǎng)上銀行 / Unit 4 SelfService Bank 自助銀行 / Unit 5 Mobile Banking and Phone Banking 手機(jī)銀行和電話銀行 / 附錄附錄Ⅰ 金融職員專業(yè)術(shù)語 / 附錄Ⅱ 金融證券術(shù)語 / 附錄Ⅲ 各地銀行名稱中英文對照 /