十項(xiàng)全能之一 商務(wù)詞匯 Business Vocabulary 公司部門(mén)名稱(chēng) Company Department Designations 職位名稱(chēng) Addressing a Supervisor 財(cái)務(wù)類(lèi)詞匯 Financial Terms 辦公用品名稱(chēng) Office Equipment 計(jì)算機(jī)常用詞匯 Common Computer Terms 網(wǎng)絡(luò)常用詞匯 Common Internet Terms 行業(yè)名稱(chēng) Industries and Career Fields 政治詞匯 Political Terms 餐飲詞匯 Food and Beverages 旅行詞匯 Travel 十項(xiàng)全能之二 商務(wù)禮儀十大要訣 Ten Keys to Good Business Etiquette 會(huì)議 Meetings 電話(huà) Phone 電子郵件 E-mail 打斷 Interruptions 客戶(hù)、顧問(wèn)和新雇員 Guests，Consultants and NewEmployees 贊賞和認(rèn)可 Appreciation＆Credit 著裝和形象 Dress＆Appearance 社交 Social Settings 引薦介紹 Introductions 西餐就餐禮儀 Western Table Manners 總結(jié) Conclusion 十項(xiàng)全能之三 商務(wù)口語(yǔ)300句 Business Spoken English-300 Sentences 好消息與壞消息 Sharing Good News and Bad News 表達(dá)需求與應(yīng)答 Expressing and Responding to Demands 發(fā)表意見(jiàn)與應(yīng)答 Expressing and Responding to Opinions 贊成與反對(duì) Agreeing and Disagreeing 滿(mǎn)意與不滿(mǎn) Expressing Satisfaction and Dissatisfaction 邀請(qǐng)與接受、拒絕 Making，Accepting and DecliningInvitations 推薦與建議 Giving Suggestions and Recommendations 埋怨與指責(zé) Complaining and Criticizing 道歉與應(yīng)答 Making and Accepting Apologies 感謝與應(yīng)答 Giving and Receiving Thanks 贊譽(yù)與祝福 Giving Praise and Blessings 誤會(huì)與解釋 Dealing with Miscommunications 不同程度的肯定 Expressing Varying Degrees of Certainty 表達(dá)可能性 Expressing Possibility 十項(xiàng)全能之四 掌握電話(huà)技巧 Telephone Skills 接聽(tīng)電話(huà) Answering the Phone 讓對(duì)方等候 Placing the Caller on Hold 篩選來(lái)電 Screening Calls 留言 Taking Messages 打電話(huà) Placing a Call 轉(zhuǎn)接電話(huà) Transferring Calls 十項(xiàng)全能之五 熟悉辦公事務(wù) In the Office 通知 Making Announcements 轉(zhuǎn)達(dá)消息 Conveying Information 確認(rèn) Making Confirmations 匯報(bào)工作 Reporting on Work 安排約見(jiàn) Booking Appointments 安排上司行程 Creating an Itinerary for the Boss 訂購(gòu)辦公用品 Ordering Office Supplies 討論辦公設(shè)備 Discussing Office Equipment 填寫(xiě)表格 Filling out Forms 正式會(huì)議的程序 Formal Meeting Procedure 和同事建立良好關(guān)系 Building Relationships with Coworkers 和領(lǐng)導(dǎo)討論問(wèn)題 Discussing Concerns with Superiors 十項(xiàng)全能之六 高效組織會(huì)議 Meetings 設(shè)計(jì)議程表 Designing an Agenda 有效地開(kāi)場(chǎng) Starting a Meeting Effectively 集思廣益 Team Brainstorming 提出一個(gè)論點(diǎn) Presenting an Argument 讓你的建議被采納 Making Your Suggestion Heard 表達(dá)觀點(diǎn) Giving Opinions 贊同、反對(duì)和妥協(xié) Agreeing，Disagreeing，andCompromising 有效地結(jié)束會(huì)議 Ending a Meeting Effectively 十項(xiàng)全能之七 拉近客戶(hù)關(guān)系 Client Reception 首次和客戶(hù)會(huì)晤 Meeting a Client for the First Time 交換名片Exchanging Business Cards 交換禮物 Exchanging Gifts 寒暄 Making Small Talk 工作午餐 The Working Lunch 觀光 Sightseeing 考察工廠Factory Tours 告別和致謝 Farewells and Thanks 十項(xiàng)全能之八 介紹自己和公司 You and Your Company 自我介紹 Introducing Yourself 介紹上司、同事和訪客 Introducing Your Boss, Coworkers, and Visitors 介紹公司各部門(mén) Introducing Company Departments 介紹你的公司 Describing Your Company 介紹一種新產(chǎn)品 Introducing a New Product 介紹你的服務(wù) Describing Your Service 十項(xiàng)全能之九 成為談判高手 Negotiation 區(qū)別對(duì)待人和事 Separating the People from the Problem 關(guān)注立場(chǎng)背后的利益 Focusing on the Interests Behind the Positions 創(chuàng)造雙贏的選擇 Inventing Options for Mutual Gain 使用獨(dú)立的標(biāo)準(zhǔn) Using Independent Standards 考慮最佳備選方案 Considering the Best Alternative 十項(xiàng)全能之十 瀟灑做演講 Presentations 演講當(dāng)天 On the Day of Presentation 滿(mǎn)懷信心的開(kāi)端 Beginning with Confidence 組織論點(diǎn) Organizing Your Points 用心回答問(wèn)題 Handling Questions with Care 收尾有力 Concluding with Power
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