涉外旅游溝通技巧與實務(wù)

Destination旅游目的地溝通Module 1The Common Traveling Destinations常見旅行
目的地 /1
Module 2Talking about Holidays & Making Decisions
談?wù)摷倨?，并選定目的地/3
Module 3Making Preparations for Traveling旅行準(zhǔn)備工作/5
Chapter 2
Visa & Passport辦理護照與簽證的溝通
Module 1Passports of Different Countries不同國家的護照/9
Module 2Where and How to Apply for a Passport護照
辦理/11
Module 3How to Get a Visa to a Certain Country 如何申請簽證/13
Chapter 3
Flights & Booking 機票預(yù)定服務(wù)
Module 1Famous Airlines 常見航空公司/19
Module 2How to Book an Air Ticket 訂票/21
Module 3Air Tickets 飛機票/23
Module 4Timetables and Schedules 時刻表/24
Chapter 4
Boarding登機服務(wù)
Module 1Going through CheckIn Formalities登機手續(xù)
辦理/29
Module 2Checking & Consigning Luggage 行李安檢與
托運/32
Module 3How to Fill in Baggage Declaration Form 如何
填寫申報單/34
Module 4On the Plane登機/36
Chapter 5
Airport Pick Up接站服務(wù)
Module 1Arrival抵達/40
Module 2Pick Up Guide接站攻略/42
Module 3Culture and Key Points 接站要點/45
Chapter 6
Accommodation 酒店入住溝通
Module 1Hotel Facilities 酒店常見設(shè)施/52
Module 2Hotel Reservation酒店預(yù)訂/55
Module 3Check in and Check out入住和退房/56
Module 4Other Situations 其他情況/58
Chapter 7
Sightseeing 觀光游覽服務(wù)
Module 1Bali AttractionsⅠ巴厘島景點Ⅰ/62
Module 2Bali Attractions Ⅱ巴厘島景點Ⅱ/64
Module 3Ask for Directions 問路/67
Chapter 8
Shopping購物服務(wù)
Module 1Where to Buy the Souvenirs in Bali 在哪里購買
紀(jì)念品/70
Module 2How to Bargain 討價還價/72
Module 3Etiquettes of GiftGiving in China在中國送禮的
禮節(jié)/75
Chapter 9
Departure離港服務(wù)
Module 1Preparing for Departure離港準(zhǔn)備工作/78
Module 2Shopping at DFS機場免稅店購物/80
Module 3Departure 離港/82
Chapter 10
Dealing with Complaints投訴處理
Module 1Complaining of the Hotel 酒店投訴/87
Module 2Trouble on the Way 旅行途中遇到的麻煩/91
Module 3Something on the Plane 飛機上的情形/94
參考文獻/98