Foreword Preface Chapter 1 What's Different About User Experience Design for the Internet of Things? How Is UX for IoT Different? A Design Model for loT Summary Chapter 2 Things: The Technology of Connected Devices Types of Connected Device Multipurpose Computers Bridging Physical and Digital: Sensors and Actuators The Challenge of Powering Devices Conserving Battery Life Summary Chapter 3Networks: The Technology of Connectivity Why Is Networking Relevant to IoT UX? Networking Issues That Cause UX Challenges for loT The Architecture of the Internet of Things Types of Network Network Communication Patterns Internet Service Summary Case Study 1 Proteus Digital Health: The Connected Pill Chapter 4 Product]Service Definition and Strategy Making Good Products From Innovation to Mass Market Tools Versus Products What Makes a Good Product? Services in loT Business Models Summary Chapter 5 Understanding People and Context The Role of Research in Connected Product Design . , Initial Questions and Concepts Techniques: from Asking to Watching to Making Summary Chapter 6Translating Research into Product Definitions Generating the Elevator Pitch Why Does Your Product Matter? What Is Your Product? What Does the Product Do? Recurring Questions for Product Strategy Summary Case Study 2Little Kelham: Connected Home …… Chapter 7Embedded Device Design Chapter 8Interface and lnteraction Design Case Study3 Ford SYNC 3: Connected Car Chapter 9 Cross-Device Interactions and lnterusability Chapter 10 Interoperability Case Study 4 LOOP: Connected Pelvic Floor Exeraser Chapter 11Responsible loT Design Chapter 12 Supporting Key Interactions Case Study 5 BRCK: Rugged Portable WiFi Hotspot Chapter13 Designing with Data Chapter14Iterative Design: Prototyping and Learning Chapter15 Designing Complex, Interconnected Products and Services Appendix A Comparues, Products, and Links Index