商務(wù)交際英語2

Preface
Acknowledgements
CHAPTER 1 Graphics and Visua
圖表與視覺輔助手段
Section 1．1 Using Graphics and Visual Aids
圖表與視覺輔助手段的應(yīng)用
Section 1．2 Developing Graphics
圖表的制作
Section 1．3 Using Visual Aids in Oral Presentations
在口頭演示中運用視覺輔助手段
CHAPTER 2 Technical Communication
技術(shù)文件的寫作
Section 2．1 Write to Instruct
說明性寫作
Section 2．2Write to Describe
描述性寫作
CHAPTER 3 Communicating with Customers
與客戶的交流
Section 3．1 Customer Service
客戶服務(wù)
Section 3．2 Communication on the Web
網(wǎng)絡(luò)交流
CHAPTER 4 Building Strong Customer Relationships
建立良好的客戶關(guān)系
Section 4．1 Nonverbal Communication
非言語交流
Section 4．2 Importance of Listening in Business
商務(wù)環(huán)境下傾聽的重要性
Section 4．3 Face-to-Face and Telephone Communication
面對面交流與電話交流
CHAPTER 5 PresentationsI Meetingsl and Teams
演講、會議與團隊
Section 5．1 0ral Presentations
口頭演講
Section 5．2 Meeting Communications
會議中的交際
Section 5．3 Effective Meetings
有效會議
Section 5．4 Teams
團隊
CHAPTER 6 Getting a Job
求職
Section 6．1 Analyzing Yourself and the Market
自我分析與市場分析
Section 6．2 Writing Your Resume
撰寫簡歷
Section 6．3 Composing the Letter of Application
and Completing the Application Form
撰寫求職信、填寫求職表
Section 6．4 Interviewing well and Writing the Follow—up Letter
成功面試與后續(xù)信函
APPENDIX 1 Proofreaders’Marks
APPENDIX 2 Glossary