*章 (Chapte 1) 開口說銷售英語 Unit 1 初次業(yè)務(wù)拜訪 Hee is my cad 這是我的名片 ................................................................................2 Unit 2 業(yè)務(wù)自我介紹 We all played golf togethe 我們?cè)?jīng)一起打過高爾夫球 ........................................................6 Unit 3 初步推銷產(chǎn)品 What you have ight hee is all you need 只要買這一個(gè)就夠您的需求了 ..................................................11 Unit 4 保證品質(zhì)* Ou poducts ae 100% toule-fee 我們的產(chǎn)品百分之百零故障 ......................................................15 Unit 5 價(jià)錢好商量 You get a lot moe than what you pay fo 您買的是物超所值 ......................................................................20 Unit 6 電話銷售*步 Hello, is you manage availale now 喂,你們的經(jīng)理現(xiàn)在能接電話嗎 ..........................................24 第二章 (Chapte 2) 超級(jí)業(yè)務(wù)員英語 Unit 7 有效的業(yè)務(wù)會(huì)面 That’s why I came to see you 我就是為了這個(gè)而來 ..................................................................30 Unit 8 高等銷售用語 I pomise you won’t e disappointed 我保證您不會(huì)失望 ......................................................................35 Unit 9 強(qiáng)調(diào)有利客戶 Let me explain 我來跟您解釋 ..............................................................................39 Unit 10 包君滿意 No polem 毫無問題 ......................................................................................43 Unit 11 讓他不能不買 That’s why I am hee 這就是公司雇我的理由 ..............................................................47 Unit 12 讓客戶一定購買 This could e you only chance 機(jī)不可失,失不再來 ..................................................................51 第三章 (Chapte 3) 提高業(yè)績(jī)英語 Unit 13 高業(yè)績(jī)的開場(chǎng)白 Thank you so much fo having me 很感謝讓我有這個(gè)機(jī)會(huì) ..............................................................56 Unit 14 一句話成交 We can adjust the pice 我們可以調(diào)整價(jià)格 ......................................................................60 Unit 15 客戶未決定購買 Oh eally, why is that 真的嗎為什么 ......................................................................64 Unit 16 克服業(yè)務(wù)困難 May I ask why 我可以問原因嗎 ......................................................................69 Unit 17 業(yè)務(wù)對(duì)象無興趣時(shí) Anyone can use this 人人都可以使用本產(chǎn)品 ..............................................................73 Unit 18 堅(jiān)持與客戶溝通 This will make you life easie 本產(chǎn)品可以使您的生活更快樂 ..................................................78 第四章 (Chapte 4) 拜訪客戶 Unit 19 拜訪客戶的*步 When is a good time 什么時(shí)間比較合適 ..................................................................84 Unit 20 與客戶見面 Glad to see you make it hee 很高興您可以來 ..........................................................................89 Unit 21 未事先約定造訪客戶 I was in you neighohood 我剛好在這附近 ..........................................................................94 Unit 22 詢問客戶公司地址 How do I get to you office 到您公司怎么走 ......................................................................98 Unit 23 變更拜訪計(jì)劃 I have to cancel ou lunch date 我被迫得取消午餐約會(huì) ...........................................................102 第五章 (Chapte 5) 介紹產(chǎn)品 Unit 24 服務(wù)業(yè)產(chǎn)品介紹 Ou ank always offes lowe ates 我們銀行向來利率較低 ...........................................................108 Unit 25 硬件器材產(chǎn)品介紹 May I help you find something 我能幫您找什么產(chǎn)品嗎 ....................................................... 113 Unit 26 電話中介紹產(chǎn)品 I have just the ca you have een looking fo 我正好有您一直在找的車 ....................................................... 117 Unit 27 帶領(lǐng)客戶參觀 Come fo a tou 請(qǐng)來參觀 ...................................................................................121 Unit 28 客戶要求修改 I don’t see a polem with that 我看沒什么問題 .......................................................................125 第六章 (Chapte 6) 議價(jià)談判 Unit 29 付款條件 We take cash only 我們只收現(xiàn)款 ...........................................................................130 Unit 30 討價(jià)還價(jià) What’s you ottom line pice 您的*價(jià)格是什么 ...........................................................134 Unit 31 不二價(jià) My pice is fim 我的價(jià)格是不二價(jià) ...................................................................139 Unit 32 *后的出價(jià) That’s my final offe 這是我*后的價(jià)格了 ...............................................................144 Unit 33 客戶回心轉(zhuǎn)意 This time nothing will eak 這次絕不會(huì)出錯(cuò) .......................................................................149 第七章 (Chapte 7) 談判合約 Unit 34 合約條件 We can ty to wok them out 我們可以試著讓雙方滿意 .......................................................156 Unit 35 合約相關(guān)法律 I need fo my attoney to look this ove 我要找律師重新看一下 ...........................................................161 Unit 36 簽訂合約 Ae you eady to sign 貴方可以簽了嗎 ...................................................................166 Unit 37 簽了合約才算數(shù) You can sign the contact fist 您可以先簽合約 .......................................................................170 Unit 38 與決策者直接打交道 Can you give me the name of someone at the cental office 能不能告訴我總部負(fù)責(zé)人的名字 .......................................175 第八章 (Chapte 8) 招待客戶 Unit 39 邀請(qǐng)客戶 Let’s go play golf some day 我們找個(gè)時(shí)間去打高爾夫球 ...................................................180 Unit 40 業(yè)務(wù)待客之道 Have you eve een to China efoe 您以前來過中國嗎 ...............................................................185 Unit 41 在飯店 Let me know if you need anything 需要什么跟我說 .......................................................................189 Unit 42 在俱樂部 What’s you favoite dink 您*喜歡喝什么 ...................................................................193 Unit 43 招待客戶健身 I do aeoics thee times a week 我一周做三次有氧運(yùn)動(dòng) ...........................................................197 第九章 (Chapte 9) 禮尚往來 Unit 44 *物 You ae vey thoughtful 您太客氣了 ...............................................................................202 Unit 45 向客戶道喜 Congatulations on you new jo
恭喜您找到新工作 ...................................................................205 Unit 46 人情世故 I just wanted to check on you 我只是要看看您情況怎樣 .......................................................209 Unit 47 表示感謝 You ewad is in the mail 您的謝禮在郵寄途中 ...............................................................213 第十章 (Chapte 10) 接單收款 Unit 48 接受訂單 You will find they ae of geat value 您會(huì)發(fā)現(xiàn)它們很有價(jià)值 ...........................................................218 Unit 49 暫時(shí)缺貨 We won’t have any in stock fo two weeks 我們兩周內(nèi)不會(huì)有現(xiàn)貨 ...........................................................222 Unit 50 貨物遺失 It must have een lost in the mail 那一定是在郵寄途中遺失了 ...................................................226 Unit 51 催收賬款 This is to emind you of a past due ill 這是提醒您賬款過期了 ...........................................................230 Unit 52 催收過期賬款 Ae you planning on paying them 您到底付不付賬 ...................................................................233 第十一章 (Chapte 11) 售后服務(wù) Unit 53 售后與客戶聯(lián)系 I am hee to help you 我就是為您服務(wù)的 ...................................................................238 Unit 54 處理客戶的抱怨 Soy aout that 真對(duì)不起 ...................................................................................242 Unit 55 派人服務(wù) I’ll e ove as soon as possile 我盡快過來 ...............................................................................246 Unit 56 安排補(bǔ)救服務(wù) But I don’t see why we could not 我看不出有什么辦不到的理由 ...............................................250 第十二章 (Chapte 12) 擴(kuò)展國外業(yè)務(wù) Unit 57 與國外聯(lián)系 What is the county code and city code 超洋電話號(hào)碼和城市號(hào)碼是多少 .......................................256 Unit 58 收集國外資訊 Why don’t you ty to call them 怎么不給他們打電話 ...........................................................260 Unit 59 參加國外商展 I am calling aout you tade show 我打電話想問有關(guān)你們辦的商展事宜 ...................................264 Unit 60 到國外出差 I can pick you up at the aipot 我可以去機(jī)場(chǎng)接您 ...................................................................268 超好用隨身手冊(cè) 273