365天商貿(mào)英語口語大全

Contents 目錄
使用說明 .......................................................8
Chapter 1 一般商務(wù)
商務(wù)調(diào)研
01 調(diào)研 .......................................................12
02 調(diào)查結(jié)果 ................................................18
03 營銷策略 ................................................24
維護(hù)客戶
04 拓展客戶 ................................................31
05 機(jī)場迎接 ................................................37
06 實(shí)地參觀 ................................................43
07 觀看貨樣 ................................................50
商務(wù)會(huì)餐
08 宴請客戶 ................................................57
09 表示感謝 ................................................63
10 用餐禮儀 ................................................69
Chapter 2 外貿(mào)業(yè)務(wù)
外貿(mào)流程
11 詢盤 .......................................................77
12 報(bào)價(jià) .......................................................83
13 議價(jià) .......................................................89
14 訂購 .......................................................95
15 下訂單 .................................................101
16 付款 .....................................................107
17 包裝 .....................................................113
18 運(yùn)輸 .....................................................119
簽訂合同
19 洽談 .....................................................126
20 合同細(xì)則 ..............................................132
21 簽約 .....................................................138
保險(xiǎn)、索賠與糾紛
22 保險(xiǎn)業(yè)務(wù) ..............................................145
23 購買保險(xiǎn) ..............................................151
24 投訴與索賠 ...........................................157
25 賠償 .....................................................163
Chapter 3 秘書助理英語
接待來客
26 預(yù)約來訪 ..............................................171
27 接待來客 ..............................................177
28 送別來客 ..............................................183
日程安排
29 日程安排 ..............................................190
30 會(huì)議安排 ..............................................196
31 會(huì)議記錄 ..............................................202
Chapter 4 銀行英語
一般業(yè)務(wù)
32 接待客戶 ..............................................210
33 開戶 .....................................................216
34 存取款 .................................................222
35 匯款 .....................................................228
36 掛失與銷戶 ...........................................234
37 銀行卡 .................................................240
其他業(yè)務(wù)
38 外匯兌換 ..............................................247
39 支票 .....................................................253
40 零錢兌換 ..............................................259
Chapter 5 賓館服務(wù)員
前臺(tái)服務(wù)
41 預(yù)訂客房 ..............................................267
42 接待房客 ..............................................273
43 客人投訴 ..............................................279
44 結(jié)賬退房 ..............................................285
客房服務(wù)
45 洗衣 .....................................................292
46 打掃 .....................................................298
47 送餐 .....................................................304
48 叫醒 .....................................................310
49 設(shè)施維修 ..............................................316
Chapter 6 售貨員
接待顧客
50 招攬 .....................................................324
51 推銷 .....................................................330
52 售后 .....................................................336
服務(wù)類別
53 服裝 .....................................................343
54 鞋帽 .....................................................349
55 化妝品 .................................................355
56 食品 .....................................................361
57 電器 .....................................................367
58 珠寶 .....................................................373
59 絲綢 .....................................................379
Chapter 7 出租車
接待乘客
60 問詢 .....................................................387
61 閑聊 .....................................................393
62 繞路 .....................................................399
63 索價(jià) .....................................................405
解釋交通道路狀況
64 堵車 .....................................................412
65 故障 .....................................................418
66 交通事故 ..............................................424